Business Support Officer (Redeployment - 20660) presso ORC External

• Suffolk County Council
• Address:  Endeavour House, Ipswich, IP1 2BX - Hybrid 
• Salary:  £25,185 per annum (pro rata if part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent

At Suffolk County Council, every role is a chance to create positive change. As a Business Support Officer, in the Early Years and Childcare Service, you’ll see the direct impact of your work on the people and places that make Suffolk special. Join us and turn your passion for progress into action.

Reimagine the possibilities.

Your role and responsibilities

In this role, you’ll be part of the busy Business Support Team that helps keep the Early Years and Childcare Service running smoothly. Each day is varied, and you’ll be supporting families, childcare providers and colleagues with the information and guidance they need.

On a typical day, you might:

• Respond to queries from the public, childcare providers, and colleagues.
• Use different IT systems to keep records up to date and process requests.
• Work closely with teammates to share information and solve problems.
• Balance independent tasks with opportunities to support the wider service.

You’ll be making a difference by helping people access the childcare support they need, while also keeping the service running effectively behind the scenes.

You will need

We hope you’ll bring:

• Hard work, reliability, and a positive attitude.
• A willingness to learn new systems and processes.
• Good IT skills and confidence using different software and databases.
• Strong communication skills to deal with a wide range of people.
• An organised approach and the ability to manage competing tasks.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.  

The team

You’ll be joining a friendly team of nine (within a wider team of around forty) who work closely together and support one another. We have a strong team spirit and pride ourselves on getting the job done while enjoying what we do.

Our team culture is welcoming, approachable and collaborative. Everyone plays their part, and you’ll quickly feel part of the group. 

Being part of this team means contributing to work that really matters - helping children, families and providers -while also being part of a supportive, positive workplace.

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Sam Calder (he/him) or Lorna Hicks (she/her) for a casual conversation. You can reach them by emailing [email protected]or [email protected] 

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click ‘Apply Now’ to start your online application. 

Step 3 - Upload a supporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.  

1. Give an example of how you have contributed to improving an administrative process or system in your previous role.
2. Tell us about a time you had to communicate complex information to a colleague or customer. How did you make sure your message was understood?
3. Tell us about a time you had to manage multiple tasks or respond to ad-hoc requests from management. How did you ensure deadlines were met?

Step 4 - Upload a CV (without name and personal details). 

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process. 

Please note: Without a supporting statement and CV, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected]or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. 
 

Closing date: 11.30pm, 7 October 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid 

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