
Veterinary Receptionist - Swing Shift and Overnights available presso Innovetive Petcare
Innovetive Petcare · Marietta, Stati Uniti d'America · Onsite
- Junior
- Ufficio in Marietta
We are currently seeking an experienced Veterinary Receptionist to join our team and provide excellent customer service and administrative support at the front desk. As a Veterinary Receptionist at Dogwood, you will be the first point of contact for our clients, ensuring a smooth and efficient experience from the moment they call or arrive at the hospital. Your role is crucial in maintaining a positive, professional, and compassionate atmosphere for both clients and their pets.
Shifts Available:
Swing Shift (Full-Time: 1:00 PM – 11:00 PM)
Overnight Shift (Full-Time: 7:00 PM – 7:00 AM)
Rotating Weekend Shifts (Full-Time: Saturday/Sunday, 7:00 AM – 7:00 PM)
Employment Type: Full-Time
As a Veterinary Receptionist, you will be responsible for managing the front desk and ensuring clients have a positive experience while interacting with our veterinary team.
Key Responsibilities
- Greet clients and pets in a friendly, compassionate, and professional manner.
- Answer phone calls, schedule appointments, and handle inquiries regarding services, treatment plans, and hospital policies.
- Provide clear communication regarding patient care, wait times, and estimated costs of services.
- Collect and record patient information, including medical history, treatment plans, and billing details.
- Manage appointment bookings, including scheduling routine check-ups, emergency consultations, and follow-up visits.
- Coordinate scheduling for specialty services, such as surgery, oncology treatments, or radiology appointments.
- Ensure medical records are up-to-date and accurately entered into the hospital’s electronic medical record (EMR) system.
- Educate clients on basic veterinary services, procedures, and hospital policies, including hospitalization, vaccinations, wellness exams, and emergency care.
- Provide clients with post-appointment instructions and advice, including follow-up care for surgical procedures, chemotherapy, or other specialized treatments.
- Direct clients to appropriate staff for further medical or technical questions.
- Process payments for services, including invoices for diagnostics, treatments, and medications.
- Provide clients with detailed billing information, ensuring they understand charges and available payment options.
- Coordinate with the veterinary team to ensure accurate invoicing and assist with insurance claims when applicable.
- Keep the front desk area neat and organized, ensuring a welcoming environment for clients and their pets.
- Maintain inventory of reception supplies, forms, and marketing materials.
- Ensure smooth communication flow between clients, veterinarians, and technicians.
- Manage emergency situations with urgency and compassion, directing clients to the appropriate care team and ensuring all necessary information is captured for urgent cases.
- Handle calls during overnight and weekend shifts, ensuring continuity of care and providing clients with necessary instructions or referrals.
Skills, Knowledge & Expertise to be Successful
- Previous experience working in a veterinary practice or veterinary hospital is highly preferred.
- Experience in customer service, particularly in a medical or healthcare setting, is an asset.
- Familiarity with veterinary terminology, patient care procedures, and basic knowledge of animal care is highly desirable.
- Proficiency with practice management software and electronic medical records (EMR) systems.
- Familiarity with veterinary software such as Vetter, AVImark, eVetPractice, or similar is a plus.
- Comfortable with Microsoft Office Suite (Word, Excel, Outlook) for managing schedules, correspondence, and basic data entry.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Exceptional communication skills, with the ability to professionally and empathetically communicate with clients, especially in emotional or stressful situations.
- Ability to stay calm, composed, and professional during high-pressure situations, such as emergencies or critical cases.
- Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively, especially during busy shifts.
- Experience handling multiple phone lines, managing appointments, and ensuring clients are seen in a timely manner.
- Flexibility to work swing shifts, overnight shifts, and weekends (Saturday and Sunday), with the ability to adjust to scheduling needs as required.
- Must be able to reliably arrive for shifts at the designated times, especially for overnight and weekend shifts.
- Strong interpersonal skills with the ability to foster positive relationships with clients, colleagues, and the broader veterinary team.
- A genuine interest in animal health and a compassionate attitude toward both pets and their owners.
What We Offer
- Enjoy a competitive wage, health benefits, paid time off, and opportunities for continued learning and growth.
- Be part of a dedicated team of veterinary professionals in a positive, collaborative environment.
- Work in a modern facility equipped with advanced diagnostic tools and state-of-the-art technology.
- With varied shift options (swing, overnight, weekend), enjoy flexibility in your schedule while providing essential services to pets in need.