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Sales Customer Service Specialist presso Riverdale Mills Corporation

Riverdale Mills Corporation · Northbridge, Stati Uniti d'America · Onsite

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Description

The Sales Customer Service Specialist serves as the first point of contact for Riverdale Mills customers, providing support with product inquiries and order-related questions. The Specialist is responsible for managing customer inquiries, processing orders, maintaining accurate records, and assisting with various sales-related activities. In addition, the Specialist will support marketing initiatives, trade show preparation, and occasionally attend industry events.

  

Key Responsibilities:

  • Serve as the first point of contact for customers, responding promptly and professionally to inquiries received by phone, email, or in person. 
  • Provide customers with product information and availability and accurately answer any pricing and shipping questions. 
  • Accurately enter sales orders into the system and verify them against customer purchase orders and verbal instructions.
  • Assist customers with order changes, order status updates, returns and credits. 
  • Assist the sales team by responding to web inquiries, identifying potential new customers, preparing quotes, and generating sales reports.
  • Maintain and update customer records and interactions in SAP. 
  • Handle and process customer complaints or issues and escalate as needed. 
  • Assist in preparing presentations, reports, and sales documents.
  • Participate in trade show planning, including booth preparation, shipping of materials, and coordination of literature.
  • Participate in select trade shows as needed to support sales efforts and assist customers on-site.
  • Support the marketing and communications team by updating product literature, assisting with email campaigns, managing social media posts (Instagram, LinkedIn, Facebook), and maintaining website content.
  • Provide general administrative support for the Sales and Marketing Communications teams.

Requirements

  • 2+ years of customer service, inside sales, or sales support experience, preferably in manufacturing.
  • Associate’s degree in relevant field or equivalent experience preferable. 
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft365: Outlook, Excel, Word
  • Experience with SAP, MailChimp, and Adobe InDesign is a plus. 
  • Ability to learn and understand technical product information.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple priorities and work effectively under deadlines.
  • Team player with a positive attitude and problem-solving mindset.

Working Conditions:

  • Office-based role with standard business hours; occasional overtime may be required. 
  • Occasional travel may be required for trade shows 
  • Frequent interaction with internal teams, customers, and vendors.
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