Delivery Supervisor presso Friesen Group Inc

Description

 Lifemed (A Friesen Group Company) Northern California's Premier long-term care pharmacy. Leading the way with compassion, reliability, and trust. We deliver pharmacy solutions to long-term care facilities throughout the North State.

Currently seeking a Full-Time Delivery/Logistics Supervisor to help support our closed door pharmacy team with professionalism & a passion for customer service. Ideal candidate would be result oriented, strategically innovative, able to effectively manage multiple priorities, and have values that align with the company.

Our Core Values at Lifemed are: HUMAN VALUE, TAKE OWNERSHIP, MAKE THE DIFFERENCE, SET THE PACE AND EMBRACE CHANGE.

Operational Responsibilities

• Stage deliveries for each route that goes out throughout the day. 
• Scan and tote medication in correct bins based off facility and route. 
• Overlook each delivery route and ensure they are being coordinated in the most efficient manner. 
• Track all Zyno Infusion pumps that come in and out of the pharmacy. 
• Perform routine maintenance on Zyno pumps.
• Ship Zyno pumps off to distributor for preventative maintenance. 
• Ensure that proper tubing is distributed with each Infusion delivery to a Skilled Nursing Facility. 
• Manage driver schedules and timecards. 
• Work alongside assistant manager and ensure all facility needs are being met. 
• Accompany drivers in route to identify and remedy potential obstacles.
• Educate drivers on processes, policies, and changes. 
• Assist in delivery of STAT orders. 
• Fill in for drivers in emergency situations.

Regulatory/Compliance

• Remain and actively pursue current and changing requirements in Long Term Care pharmacy regulations and practice, while ensuring compliance with company policies and procedures. 
• Collaborate with Pharmacy Operations Manager & Account Sales Representative to update processes to ensure positive facility relations. 
• Ensuring best practice protocols are being used when delivering medications. 

Leadership

• Manage the daily operations of the Long Term Care Delivery Team.
• Train and coach all new delivery drivers on expectations and responsibilities.
• Conduct performance evaluations with all direct reports
• Manage and approve employee timecards 

Customer Service

• Provide problem resolution to customers with an attitude of service, and helpfulness. 
• Consult with Operations Manager & Pharmacy Manager on all external customer service issues and resolutions. 
• Ensure that all team members provide exceptional customer service to every facility they service. 

Requirements

Experience

• Excellent verbal and written communication skills.                      
• Proficiency in computer literacy including Microsoft Office applications.                                             
• Exceptional multitasking and organizational skills           
• Management/Supervisory Experience Preferred
• Logistics and delivery driving experience Preferred
• Experience with routing and tracking systems Preferred
• Knowledge of UPS, USPS and Courier Services Preferred

Education

• High School Diploma or Equivalent