- Senior
- Ufficio in Kanata
Engineering Kanata, Canada
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Description
Senior Manager - Cloud Platform - SWAT
About Wind River
Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy.
The company’s software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers. We’ve achieved recent 5G milestones, including the world’s first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone.
The company has received industry recognition for its technology innovation and leadership and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software-defined world.
Job Summary:
As the Senior Manager – Cloud Engineering- SWAT, you will lead a high-performing team of cloud engineers focused on customer success, platform reliability, and technical excellence. This role combines strategic leadership with hands-on technical guidance, ensuring Wind River Cloud Platform customers and partners receive world-class support and innovation.
You will oversee the SWAT team’s operations, manage escalations, and drive continuous improvement in platform stability and customer satisfaction. You’ll also contribute to open-source projects and collaborate across engineering, product, and customer teams.
Key Responsibilities
- Lead and manage the SWAT Cloud Engineering team, including hiring, career development, performance management, and mentoring.
- Oversee Tier 3/4 support for platform and software issues, ensuring timely and effective resolution.
- Collaborate with telecom customers and partners to optimize cloud deployments and troubleshoot complex issues.
- Contribute to open-source projects such as Kubernetes, OpenStack, and StarlingX.
- Develop and implement processes for incident response, root cause analysis, and continuous improvement.
- Interface with Product Management, Engineering, Customer Success, Support, and QA to ensure alignment and delivery.
- Monitor team metrics and report on performance and customer impact.
Required Qualifications
- Bachelor’s or Master’s degree in Computer Science or related field.
- 10+ years of software development or SRE experience.
- 5+ years of engineering management experience in fast-paced environments.
- Strong technical background in cloud-native technologies (OpenStack, Kubernetes, StarlingX).
- Proven track record of customer-facing support and incident management.
- Excellent communication, leadership, and organizational skills.
Preferred Qualifications
- Telecom experience including 5G, ORAN, VRAN, and network cloud.
- Deep understanding of OpenStack architecture (Nova, Neutron, Cinder, Keystone).
- Programming experience in Python, C/C++, Go, and automation tools (Ansible, Helm, Puppet).
- Familiarity with public cloud platforms (AWS, Azure, GCP).
- Strong analytical and debugging skills.
- Passion for mentoring and developing engineering talent.
Benefits
- Flexible work options
- 100% employee-covered medical, dental, and vision insurance
- Flexible Time Off + 12 paid holidays
- 401K with company match
- Health Savings Account (HSA) and Flexible Spending Account (FSA)OUR COMMITMENT TO DIVERSITY
Wind River is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate. Wind River will not tolerate discrimination or harassment based on these characteristics.
To learn more, visit Wind River at www.windriver.com.APPLICANT PRIVACY NOTICE:
Your privacy is of the utmost importance to us. At Wind River, we strictly adhere to all applicable data privacy laws. Please review Wind River's Applicant Privacy Notice, which can be found here.
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