Associate Service Center Representative presso SAFETY INSURANCE COMPANY

Description

Safety has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment to independent agents and their customers.  Our success is built on a philosophy of offering the highest quality insurance products at competitive rates and providing the best service at all costs. 

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. We believe that a diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. Through our supportive career, educational and family policies, we enable our employees to be their best.  We respect the balance of work and leisure by offering flexible, hybrid schedules and a 37.5 hour workweek.  Safety employees enjoy a positive environment in our convenient downtown office located in the heart of Boston's financial district.

We recognize the importance of rewarding our team. Along with our competitive salaries, we offer a comprehensive benefits package including medical and dental insurance, 100% matching 401k retirement plan, 100% tuition reimbursement and much, much more!

Summary:

The Safety Service Center works with, and supports the business needs of, a select group of our independent agency partners. Service Center staff are experts of Safety’s Personal Lines products and work on behalf of our agents to provide customers with a positive service experience.

Tasks include: Speaking directly with insureds, dealers, banks, and other interested parties via phone, email, or other methods of communication. Educating insureds on coverages and advising what limits will best fit their individual needs or notifying of gaps in coverage. Reviewing policies for best pricing with the goal of policy and customer retention.  

The successful candidate for this position is a critical thinker that possesses excellent customer service, communication, and problem-solving skills, is detail oriented, and can work both independently and as a part of a team.  Time management and organization skills are necessary to manage priorities in a fast-paced environment.

This role is responsible for responding to inquiries and resolving issues from insureds, agents, banks, etc., in accordance with Company policies and procedures within their authority regarding policy guidelines, billing, claims, and basic underwriting from policyholders.  Resolves all other inquiries through transfer or interaction with other Safety departments.

Duties:

• Responsible for handling incoming calls, emails, and other inquiries, from our Service Center assigned agency customers, banks, dealers, etc.
• Interacts with other Safety departments as needed to provide customers with most efficient and effective service possible with a goal of one call resolution
• Assesses customer needs to advise on appropriate coverages and endorsements
• Process policy changes and answer customer inquiries within established timeframes and SLAs.
• Performs other activities as required and easily adapts to new or changing processes and priorities.

Qualifications

Qualifications:

• Bachelor’s Degree required
• Superior customer service skills required
• MA, NH, and ME Producer P&C License must be obtained within 6 months of hire date