Sales & Event Manager presso Lodgco Hospitality / Canopy by Hilton Grand Rapids

JOB SUMMARY: The Sales Manager is responsible for creating and executing the overall sales strategy for the property.

ESSENTIAL JOB FUNCTIONS: 

• Answer sales phone calls and follow up to voicemails in timely manner
  
• Respond to all sales inquiries and follow-up on all customer needs accurately, timely and in a professional manner
• Actively solicit new business based on hotel’s needs (TBD by GM or Sales Leader)
• Proactively sell and conduct tours of meeting and banquet space while providing information on hotel
• Meet or exceed activity goals determined by GM or Sales Leader
• Work with sales personnel to achieve required sales team goals
• Generate correspondence, reports and necessary forms (i.e. contracts, prepare proposals, etc.) as directed
• Effectively communicate with all departments, including any outside vendors, to ensure that the meeting and related functions are executed to exceed the client’s expectations-assist set up, tear down of meeting rooms and/or additional amenities
• Ensure proper and organized setup and tear down of meeting rooms
• Develop strong customer relationships through professional client communication
• Coordinate all details to appear on each "Banquet Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
• Assist with completing required sales reports
• Assist hotel with implementing hotel specific selling strategies 
• Greet contact for each meeting and confirm expectations
• On-site contact during events 
• Create signage (reader boards and door cards) specific to each event 
• Create post-event evaluations of each event to ensure success in the future
• Build and maintain group blocks including inputting rooming lists when necessary
• Book events as deployed by Sales Leader
• Perform other services and duties as requested by Sale Leader. May be called on to host functions and participate in, or conduct sales blitzes, travel, and work extended hours to achieve departmental goals.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Customer/Client focus with ability to negotiate and close sales                                         
• Excellent verbal communication, phone, and presentation skills                                   
• Business acumen and computer software skills
• Time management and problem-solving abilities
• Self-motivated, well-organized and goal-oriented

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Hotel experience preferred 
• Event Management or Hospitality degree is a plus 
• Minimum of 1-2 years of hospitality Catering sales and experience within a full-service hotel
• Delphi FDC system knowledge, preferred but not required
• Flexible in being present during events that occur in the evening or during weekends
• Adaptable interpersonal skills to communication and address all employee levels of the hotel
• Professional proficiency of the English language in reading, writing and verbal communication

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

SUPERVISORY RESPONSBILITY

This position does not manage other employees

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds occasionally.

EXPECTED HOURS OF WORK

Some flexibility of hours is allowed, but the employee must be available during core business hours (generally recognized as 8 am to 5 pm Monday – Friday) expectation is approximately 40 hours per week.   Occasional evening and weekend work is required.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment.  This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law.  Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law. 

ABOUT LODGCO HOSPITALITY

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. 

To learn more about our growing company, please visit www.lodgco.net.