ET Consultant - Knowledge and Learning presso World Bank Group

ET Consultant - Knowledge and Learning

Description

Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges. For more information, please visit www.worldbank.org.

Office of the Senior Managing Director for Development Policy and Partnerships: The World Bank’s Senior Managing Director’s (SMD) key mandate includes overseeing the Bank’s knowledge and partnership programs and ensuring that the Bank’s analytical work continues to address the pressing development challenges facing client-countries and global partners. The office, among other responsibilities, provides strategic guidance on the World Bank’s global knowledge; oversees key partnerships with shareholders, development agencies, other multilateral development banks and academia; helps shape and drive the Bank’s strategic directions; and mobilizes support and financial resources across the international community. Building on the progress of past efforts, the World Bank Group’s Knowledge Compact for Action aims to empower public and private clients by systematically making the latest knowledge available to respond more effectively to increasingly complex development challenges. This includes knowledge embedded in policy advice, expertise and know-how (including from financing operations) as well as the latest research, data and tools to formulate robust development policies and programs.  

The Knowledge Compact will deliver this knowledge to clients under the four pillars of enhanced products, partnerships, learning and systems. To advance the knowledge agenda, the practice groups are organized into five vertical vice presidencies aligned with the new mission (People, Prosperity, Planet, Infrastructure and Digital). In addition, three departments have been created to enhance coordination, integration and outcome orientation across the WBG:  

• The Knowledge and Learning team foster systematic and consistent curation and use of knowledge and development know-how to develop client and staff capacity and delivers tailored, world class development solutions to clients. It also houses the new WBG Academy.  
• The Outcomes team generates metrics, aggregates results and monitors in real-time how and where the Bank is driving development outcomes, by identifying cross-cutting thematic areas that require additional efforts and resources.  
• The Innovation team drives forward-thinking innovative approaches and engages in new frontiers to address the most complex development challenges.  

About the World Bank Group Academy: The World Bank Group Academy provides capacity development and training to policymakers and development practitioners to help them design and implement effective social and economic policies that reduce poverty and boost shared prosperity on a livable planet. In doing so, the Academy aims to help build a cadre of development leaders and practitioners in WBG client countries. The Academy was established in June 2024 and serves as a unified platform for the World Bank, IFC and MIGA to foster capacity in client countries. Content design, instruction, and delivery are led by technical experts in the global practices and regions at the World Bank Group.  

The WBG Academy is seeking a skilled professional with background in knowledge, learning, change management, communication and capacity building to help build out the vision laid out in the Knowledge Compact. The ideal candidate will have strong program administration skills, experience with coordinating in-person, hybrid, and e-learning events, experience in capacity building, knowledge of the World Bank Group learning and knowledge management tools and technologies, knowledge of the WBG policies and procedures, user research, and digital product development. Strong communication skills and a proven track-record of successful cross-team collaboration are essential. This role is flexible and will evolve as the team expands, requiring adaptability and strategic foresight to shape the position and contribute to the department's growth.  

Job Duties and Responsibilities:

1. Program Monitoring
• Maintain and regularly update the dashboard of WBG Academy Impact Programs (minimum twice a week).
• Generate bi-weekly KPI and progress reports to support program tracking and decision-making on WBG Academy Impact Programs.
• Track and document the progress, milestones, and journey of each Impact Program, in close collaboration with the M&E Specialist and WBG Academy Program Manager.
• Capture and document key events, learning highlights, and interventions across programs for internal and external reporting.
• Act as the key point of contact with OPCS on the Global Knowledge Platform (GKP)—supporting the design, tracking, and coordination of how GKP tools and features are used across Academy Impact Programs.
• Manage and maintain the WBG Academy SharePoint site, ensuring content is up-to-date, well-structured, and accessible for staff.
• Support internal and external website updates and content maintenance, ensuring information about programs, resources, and events remains current and accurate.
• Provide internal communications support, including preparation of team-wide updates and coordination of information flows across the Academy.

2. Client Engagement and Service Support
• Ensure responsive, high-touch engagement with client-facing teams by building and maintaining strong working relationships, which significantly enhances satisfaction and uptake of Academy services.
• Serve as the first point of contact and focal point for all service requests through the WBG Academy official email account from client-facing teams, in coordination with the WBG Academy Program Manager.
• Support scheduling and logistical coordination for learning sessions, consultations, and knowledge exchanges.
• Manage recruitment, onboarding, and tracking of consultants, facilitators, and support talent engaged in Academy programming.
• Coordinate with technical teams to ensure timely delivery of services and alignment with Academy quality standards.

3. Knowledge Sharing and Community Management
• Facilitate the WBG Academy Impact Programs’ Community of Practice (CoP) by supporting its design, launch, and ongoing coordination. This includes fostering active engagement through twice-weekly touchpoints, encouraging peer exchange, and cultivating a learning culture across Impact Program teams.
• Work closely with the Academy Program Manager and Knowledge Program Leads to co-create purposeful CoP activities that align with program priorities. This includes planning and facilitating knowledge-sharing sessions, capturing good practices, and supporting cross-program collaboration.
• Manage and grow the CoP’s online presence on Viva Engage, including structuring and curating content, posting updates, stimulating discussions, and supporting user engagement. Ensure the space is dynamic, well-organized, and responsive to member needs.
• Maintain and regularly update the Impact Programs resource library, ensuring all relevant toolkits, templates, guidance notes, and program documents are organized and easily accessible for teams to reuse and adapt.
• Support knowledge capture and synthesis, including summarizing key insights from community discussions, surfacing learning needs, and contributing to the creation of knowledge assets that reflect lessons and experiences from across programs.
• Monitor and report on CoP performance, using defined engagement and learning indicators. Share feedback and analytics with the Academy team to support continuous improvement and strategic decision-making for the CoP.

4. Leadership Support and Strategic Engagements
• Work with the SMDKL Leadership Team to coordinate inputs, draft documents, and conduct analysis for high-level engagements.
• Develop just-in-time briefing materials, customized reports, and high-quality presentations featuring visual charts, graphs, and analytical summaries for internal and external use.
• Support the design and implementation of flagship knowledge and learning events (e.g., Spring Meetings, Learning Day), working with the SMDKL and WBG Academy teams.
• Coordinate interactive learning events and initiatives (e.g., Design Labs, Knowledge Kitchen) in collaboration with the WBG Academy Program Manager, including preparation of invitations, follow-ups, and tracking of participation and impact.

5. Other Responsibilities
• Provide just-in-time support and services as needed to help the WBG Academy team respond more effectively to client and operational needs.
• Maintain and manage the listserv of WBG Academy Impact Program leads, client focal points, WBG practitioner programs, and other interested partners and stakeholders engaged in Academy activities.

Selection Criteria

• Master’s degree in communications, public policy or relevant field with 5+ years of experience in communications, knowledge and learning or an equivalent combination of academic and professional experience.
• Demonstrated experience in global communications, journalism, knowledge management and learning, capacity development, digital technologies.  
• Proven experience in program management. 
• Proven experience with in-person, hybrid, and e-learning environments. 
• Proven track record in a professional consulting environment, managing clients, partners, and other stakeholders. 
• Strong knowledge of the World Bank Group operations, editorial guidelines, information technology standards, and policies.  
• Ability to distill complex ideas into simple messages for wider dissemination. 
• Excellent writing and interpersonal skills, and the ability to collaborate effectively with diverse staff from all levels. 

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories. 

Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.