Shipping Clerk presso Ace Worldwide Group of Companies

Description

The Shipping Clerk is responsible for completing all shipping transactions, and relevant internal and external communication to the customer.

Primary Responsibilities:

• Accurately and timely complete tasks assigned by the Outbound Clerical Supervisor

• Complete the outbound clerical activities in accordance with the established shipping processes to ensure customer expectations for shipment deadlines are met.

• Respond to urgent requests, and ensure all orders are processed based on load schedule.

• Communicate errors to ensure corrective actions are identified and implemented.

• Escalate recurring issues to the management.

• Respond to customer escalations and complaints to quickly resolve service issues

Candidate Specifications and Requirements:

Education/Experience/Requirements:

• 1-2 years of clerical experience, preferably in a warehouse setting required

Knowledge, Skills, and Abilities 

• Working knowledge of Microsoft Office Outlook, Word, and Excel required

• Must be able to read, write, and comprehend English proficiently

• Personal accountability with a customer-focused sense of urgency

• Good interpersonal and communication skills; possess good phone and email etiquette

• Experience working in a team environment

• Attention to detail and accuracy

• Positive can-do attitude and good work ethic

• Good organizational skills; ability to multitask; demonstrate flexibility

• Ability to stand, sit, bend, pivot, and lift up to 25 lbs. unassisted

• Commitment to safety as demonstrated through previous work

• Excellent attendance history

• Willing to work flexible hours and weekends as required