Trainee Customer Executive presso Together

Benefits of working at Together

• Salary starting at £25,000 with OTE at £35,000
• Based on site in Cheadle - Monday to Friday
• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Matched pension contribution
• Health cash plan plus Private medical insurance
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

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Company Description 

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. 

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As a Customer Executive, you will work as part of our fantastic Direct Sales team supporting customers. You will be taking inbound calls from potential customers and making appointments for the Business Development Managers & Mortgage Advisors with these customers to discuss their needs. You will also make proactive outbound calls to existing customers who may be coming to the end of their mortgage term or looking to refinance etc with the view to getting repeat business.

This role is focused on providing an exceptional customer experience and supporting the sales team to deliver against our lending goals.

We want you to have a long career with us. We promote from this team and you will have the opportunity to go down multiple career avenues, one of which includes gaining qualifications in Mortgage Advice Practice (CeMAP).

As a Customer Executive, we are looking for you to:

• Make outbound calls to existing customers to fact find about additional lending we maybe able to offer them
• Take inbound calls from new customers and make appointments with the most suitable Business Development Manager or Mortgage Advisor
• Have an appetite to learn about Together’s products and underwriting criteria (you would be given full training) so you are able qualify a customers suitability for a loan with Together
• Consistently provide a high level of service to all customers, to maximise the potential from each call and help customers achieve the bet outcome 
• Ensure all policies and procedures are adhered to with all contacts so that regulatory requirements are met

Essential 

• Passion to deliver the best possible customer outcome
• Ability to ask probing questions and able to actively listen in order to best act on the answers given
• Attention to detail with administration and information
• Gifted in rapport building and gaining trust

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.