- Professional
- Ufficio in Johnston
SHAZAM recognizes that community financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.
And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions.
The right candidate will join our Johnston office on a hybrid schedule.
What we're looking for:
SHAZAM is seeking a Software Engineer with a passion for troubleshooting and solving complex production-level issues. This role is critical to ensuring millions of cardholders can seamlessly manage and move their money. The ideal candidate will bring strong technical skills, a customer-first mindset, and a collaborative spirit to our team.
What you'll do:
- Troubleshoot a wide range of production-level issues reported internally or by financial institutions, issuers, acquirers, or processors.
- Deliver timely and effective solutions within established SLAs, ensuring exceptional service for SHAZAM network participants.
- Collaborate with cross-functional teams to identify root causes and implement long-term fixes.
- Document issue resolutions and contribute to knowledge base articles to support continuous improvement.
What you need:
- Proficiency in Python and C++.
- Solid understanding of object-oriented programming principles.
- Strong analytical and problem-solving skills, especially in root cause analysis.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to diverse audiences.
- Ability to thrive in a collaborative, team-oriented environment.
- Eagerness to learn new technologies and adapt to evolving systems.
What'll make you stand out:
- Experience in electronic funds transfer (EFT) systems.
- Familiarity with POSIX-like systems and relational databases.
- Exposure to Java, version control tools (Git, SVN), and CI/CD frameworks (Jenkins, Ansible).
- Experience with issue tracking tools (e.g., Jira) and monitoring/observability platforms (e.g., Elastic).
What's in it for you:
- A mission-driven company with a strong sense of purpose
- A hybrid work environment that values flexibility and collaboration
- Opportunities for professional development and career growth
- A culture that values innovation, integrity, and community impact
- Excellent benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.
SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.
Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
