Coordinator, Rail Administration presso Ocean Network Express NA

Job Title:

Coordinator, Rail Administration

Location:

Lombard, IL. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly 

Role Summary:

The purpose of the position is to facilitate accurate and timely export rail billing. This is achieved by troubling shooting unsuccessful transmissions submitted through the website, monitoring system correction queues, responding to inquiries via email, and issue funneled through our phone system.    

Additional Responsibilities:

• Collaborate cross-functionally to resolve issues related to export rail billing.  

• Minimize potential claims for driver detention or drayage cost by rapidly responding to inquiries.

• Perform root cause analysis on errors identified through website submission and suggest recommendations for process improvements or system enhancements.   

• Achieve high-level customer satisfaction by providing comprehensive responses to inquires in a professional and timely manner.

Core Required Skills and Competencies:

• A general understanding of the US and Canada international intermodal network and vendors.

• A general understanding of RR terminology as it relates to railroad waybills

• General understanding of Hazmat requirements for moving containerized cargo by rail.

• Clear and concise written and verbal communication skills

• Acts with initiative and passion for success         

• Responsive, dependable and follows through

• Acts with an ownership mentality

Function-Specific Required Skills and Competencies:

• Proficient in Google Suite 

• Ability to maintain professionalism under stressful situations.

• Highly organized and ability to multitask.  

Required Minimum Years Experience:

1+ years of industry experience preferred; focus on Domestic and International Intermodal experience a plus

Required Minimum Education:

College Degree Preferred