Dispatch Supervisor presso OrePac Building Products

OREPAC BUILDING PRODUCTS

JOB DESCRIPTION

Job Title: Dispatch Supervisor

Department: Delivery

Location: Tacoma, WA

Reports To: Operations Manager

FLSA Status: Full-time, Hourly Non-Exempt

SUMMARY:

OrePac Building Products is a wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry. Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

Under the direction of the Operations Manager, the Dispatch Supervisor is responsible for providing daily direction and support to the branch’s commercial and local delivery drivers. Through demonstrated safe behaviors, the Dispatch Supervisor will work with the delivery drivers to provide accurate and efficient, on-time deliveries of finished products to customer locations and/or specified job sites. This position will work with their immediate supervisor and significantly influence all areas regarding staffing, employee engagement and development, and accountability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This is a Full-Time position. Normal days of work are Mondays through Fridays; shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

Responsibilities include, but are not limited to, the following:

•Will work with Operations Manager and provide feedback in areas of staffing such as, but not limited to, hiring, termination of employment, rewarding and disciplining employee's, and continuous training and education.

•Responsible for taking calls and managing the schedule of trucks on the daily receiving board.

•Ensures drivers are routed effectively to meet planned commitments while keeping in mind length, the purpose of the trip, and freight requirements. Use of route optimization and knowledge of the local market to meet established delivery targets and goals.

•Plays a critical role in onboarding new drivers and management of delivery operations equipment and expenses, to include but not limited to, issuing keys, record sheets, providing credentials to drivers, maintaining records of mileage, fuel usage, scheduling and tracking of repairs and other expenses. Will issue equipment to drivers such as hand trucks, dollies, and blankets. •Will coordinate for a helper to assist the primary driver as necessary dependent on scheduled deliveries and route.

•Records time of departure, destination, cargo, and expected time of return.

•Responsible for providing professional and timely communication to OrePac customers to expedite or locate missing, misrouted, delayed, or damaged products. Responsible for arranging pick-up and return of material.

•Establishes service or delivery routes with the expectation to revise and adjust as necessary based on market demands.

•Responsible for arranging back hauls as appropriate.

•Responsible for adherence to OrePac’s safety program. Shares responsibilities with Operations Management in efforts to aid in training, conducting safety observations, and participating in incident investigations to determine root cause.

•Assures driver compliance with applicable state and federal regulations

•Follow and comply with OrePac’s policies and procedures and applicable state and federal laws.

•Expected to work alongside delivery drivers to meet and/or exceed established goals for efficiency and profitability of trucking operations as periodically established.

•Responsible for conducting performance reviews for department employees. Providing ongoing feedback and coaching for employee development and growth.

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

QUALIFICATIONS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

REQUIRED SKILLS:

•Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

•Ability to write routine reports and correspondence

•Must be flexible and ready to adapt within a fast-paced working environment while maintaining quality results and achieving operational delivery goals.

•Strong communication skills. Comfortable engaging and leading individual and team discussions and meetings. Ability to articulate direction and expectations to teammates in a clear and concise manner.

•Ability to re-prioritize as necessary throughout the day with minimal supervision and effectively communicate changes with the team.

•Knowledge and understanding of safety and transportation requirements, DOT compliance, use of ELD equipment, and route optimization and delivery efficiencies.

EXPERIENCE AND EDUCATION:

High School diploma or general education degree (GED), experience of at least one year (preferred) or any combination of education, training or experience that demonstrates the ability to perform the duties of the position.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

•Regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl

•Regularly required to see, talk, and hear

•Regularly use hands and fingers to handle or feel objects, tools, or controls

•Regularly reach with hands and arms

•Regularly lift/move/manipulate up to 50 pounds and occasionally team lift up to 100pounds

•Specific vision abilities include peripheral vision

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

•The noise level in the work environment is usually moderate/loud

•The employee frequently works in high, precarious places

•The employee occasionally works in outside weather conditions

SAFETY:

OrePac supports a safe and drug-free workplace. Employees are required to perform duties in accordance with acceptable and safe work procedures. This includes but is not limited to:

•Reporting all incidents and accidents to one’s immediate supervisor within 24 hours.

•Maintaining the work area in a safe and healthful condition.

•Reporting, and whenever possible, correcting, unsafe working conditions to branch leadership.

•Operating vehicles while in the course of employment in a safe and lawful manner; and

•Providing assistance to reduce or eliminate workplace hazards.

OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.

OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac will provide required PPE to employees.

OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.

DRESS CODE:

The dress code described below is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below.

•All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be tasteful.

Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to this dress code.

COMPENSATION AND BENEFITS:

•Competitive compensation, D.O.E.

•Medical, dental and vision insurance

•Informed Health Line and Health Advocates

•Flexible Spending Account (FSA)

•Health Savings Account (HSA)

•Employee Assistance Program (EAP)

•Employee Product Purchase

•Free Gym membership

•Life, Short-term Disability, and Long-Term Disability Insurance

•Voluntary benefits

•401(k) with Employer Match

•Paid time off (PTO) and paid holidays

OrePac provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.