IT Hub Team Leader presso Netcompany

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

So, what are the main responsibilities of an IT Hub Team Leader in Netcompany? 

The IT Hub team leader will be responsible for the operational management of one or more IT Hub elements provided by our European Institution client to their users and will perform his/her tasks on the client sites.

Work Arrangement: Fully onsite in Brussels.

As an IT Hub Team Leader, you will:

• Provide leadership, guidance, and mentoring to the IT Hub team, fostering a collaborative and high-performance work environment.
• Serve as an escalation point for complex technical issues, assisting team members in troubleshooting and resolving IT-related problems.
• Oversee the ticketing system to ensure that all support requests are properly logged, prioritized, and resolved within established SLAs. 
• Assign tasks and prioritize workload to ensure that all support requests are handled in a timely manner.
• Identify training needs for skill enhancement among team members, request training sessions as needed.
• Verify quality to monitor the performance of the IT agents and identify areas for improvement.
• Coordinate the procurement, and inventory management of IT hardware, with the dedicated tools on each IT Hub, ensuring availability and functionality to support daily operations.
• Work closely with the Operational managers (BRU & LUX).
• Ensuring that IT HUB agents respect the schedules and work shifts assigned to them.

What would make you a fit for the role:

• High School/Bachelors' degree preferably in Information Technology, or a related field with minimum 5 years of relevant experience in IT Support.
• Demonstrated ability to provide leadership, guidance, and mentoring to an IT support team.
• Expert-level knowledge in troubleshooting complex technical issues.
• Experience identifying team members' training needs and coordinating training sessions to facilitate skill enhancement.
• Very good skills in all MS office applications.
• Advanced IT product knowledge and experience (HW/SW).
• Being highly autonomous and skilled in business management and project management tools.
• Excellent communication skills in English, fluency in French is a strong advantage.
• ITIL V3 or V4 Foundation Certification is an asset.

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/