Customer Service Representative presso H2O Innovation

H₂O is a smart water treatment solutions company. We simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts. Our mission is to provide services on an international scale, in a people-oriented, caring environment that fosters professional and personal growth. Be part of our talent pool and grow with H₂O.

Join us at H2O Innovation as a Customer Service Representative based in Ramsey, MN! As a vital member of our procurement team, you'll spearhead exceptional customer and supplier service while seamlessly managing administrative duties.

The Benefits

Overall remuneration including:

• Collective Health Insurances;
• 401K Plan;
• 11 statutory holidays each year;
• Three (3) weeks of vacation per year;
• Twelve (12) wellness days per year.

The Day-to-Day

• Provide excellent internal and external customer/supplier service: handle incoming calls, respond promptly to emails, handle customer/supplier requests; 
• Create customer orders through the ERP system; 
• Perform expediting activities and follow ups with customers and suppliers regarding orders; 
• Process shipping and receiving administrative activities; 
• Data entry for various areas of procurement, sales, manufacturing and quality activities; 
• Suggest improvements, process changes and efficiency gains on daily tasks; 
• Keep the delivery dates and pricing information in the costing tools accurate; 
• Use the company ERP system (IFS); 
• Use communication methods effectively (MS Teams, phone calls, Outlook, etc.); 
• Perform any other administrative tasks requested by the supervisor to support the various internal customers and business lines of H2O Innovation. 

The Skills We Are Looking for

• Possess 2 to 5 years of relevant experience;
• Hold professional or college training in administration, secretarial, or related disciplines;
• Demonstrate proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint and Teams;
• Have prior Experience using an ERP system;
• Display a customer-centric approach towards internal clients;
• Be autonomous, organized and attentive to details.
  
  #Projet (WTS)