Registration Specialist presso Metropolitan Family Services

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.  

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you! 

We are currently looking to fill a Registration Specialist role at our Headquarters office.

 SALARY: 

• The average starting salary for this position will fall in the range of $43,600 and $48,200 annually. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL JOB FUNCTIONS

• Register new clients by conducting private interviews to collect insurance and
  income information. Secure client consent for services and other required
  documentation for services. Establish client co-pay. Responsible for monitoring
  collection of signatures and required paperwork collected at a site level. 
• Maintain all required Registration Documentation in the agency EHR for new
  clients and current clients. Informs all sites of changes in client information
  relating to insurance and co-payments. 
• Verify benefits on all new clients and on all scheduled clients each week. Inform
  all sites of changes in client information relating to insurance and co-payments. 
• Update and maintain all insurance and co-pay information in the agency EHR. 
• Facilitate the distribution of Client Statements to all clients. Verify the accuracy of
  all Client Statements and performs corrections as needed. 
• Monitor insurance requirements and changes, including authorization
  requirements.
• Respond to client inquiries regarding Registration documentation, insurance
  billing, co-payments and outstanding bills. Work with Support Staff at all sites in
  gathering documentation as needed and informing Support Staff of client benefits
  and co-payments. 
• Advises all clients on insurance, available benefits and financial options. Assist
  clients in securing all available benefits. 
• Works effectively with diverse staff and service population. 
• Other duties as assigned. 

KNOWLEDGE, SKILLS, and ABILITIES: 

• Demonstrated experience in working collaboratively with other departments and
  clients. 
• Evidence of solid problem-solving skills, decision-making capacity and ability to
  work independently. 
• Strong interpersonal skills. 
• Excellent communication and organizational skills. 
• Ability to work effectively with diverse individuals and groups.

QUALIFICATIONS: 

• High school diploma or equivalent education required. 
• Two years of experience with automated systems or administrative/data entry required.

• Bilingual in Spanish preferred.

• Experience with insurance registration, databases, or billing software preferred.

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screenings and criminal background checks.

TRANSPORTATION/TRAVEL REQUIREMENTS:

• Driving not required. Travel between sites not required.

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is required to sit and
  stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel,
  handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop,
  kneel and crouch. The employee is required to have close visual acuity to perform an
  activity such as preparing and analyzing data and figures, transcribing, and viewing a
  computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here! 

Some highlights include: 

• Blue Cross and Blue Shield Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered! 

• Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

MORE ABOUT US: 

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.  

This job description is not designed to cover nor contain a comprehensive, exhaustive listing of duties and responsibilities, and it is expected that employees understand there may be other duties assigned outside of the written language that appears here. Metropolitan Family Services reserves the right to amend, add, change, and/or remove responsibilities to meet business needs as necessary, at any time, with or without notice to employees.