Registrar Service Desk Specialist presso ANDREW WOMMACK MINISTRIES INC

Description

Position Purpose:

The Registrar Service Desk Specialist assists in leading the forward-facing efforts of the Registrar team to deliver the utmost student experience regarding the accuracy and integrity of academic records and compliance, change requests, and the receipt of documents promptly. As an integral part of the Office of the Registrar, this role partners in the endeavor to successfully steward all of the Charis Bible College academic records for Online, Stateside, and Woodland Park Main Campus students, encompassing all years of study at Charis Bible College. 

 ***Due to the schedule of this position, current Charis Bible College Day students will not be considered for this role.

Essential Duties:

• Provide exceptional service to students and alumni by processing requests for transcripts, enrollment verifications, certificates, record changes, and other official documents across all Charis educational platforms and locations.
• Respond promptly and professionally to student inquiries received in person, by phone, and through the shared Registrar email, ensuring accurate and timely communication.
• Facilitate student onboarding and registration by assisting new and returning students with enrollment in the correct courses and ensuring statuses are accurately maintained in institutional systems.
• Perform accurate updates and data entry in the Student Information System (SIS) in alignment with Registrar policies and procedures.
• Maintain compliance and confidentiality with institutional policies when handling student records and communications. 
• Collaborate with Registrar team members to resolve student issues efficiently and improve service processes. 
• Support system integrity by assisting with data migration, legacy system clean-up, and the launch of new systems, as needed.
• Available to support Hybrid Students at designated times, as needed.
• Available to support conferences, as needed.
• Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities:

• Customer service and task-oriented.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Effective time management, high-level organization, and administration with attention to detail.
• Comprehensive operation of a Windows-based computer with preferred expertise in Microsoft Office programs (Word, Excel, Outlook, PowerPoint, Access, etc.).
• Knowledge and willingness to learn software systems for maintaining and processing student records.
• Understanding of academic record-keeping in a setting of higher education.
• Effective contribution as a team member, as well as excellent communication and coordination with other employees.
• High level of professionalism and discretion in dealing with sensitive and confidential information.
• Demonstrative reliability, integrity, and trustworthiness. 

Requirements:

• Must have a personal relationship with Jesus Christ.
• Must sign the Statement of Faith.
• A high school diploma or equivalent education is required.
• A Charis Bible College graduate is preferred.
• Must pass all required checks.

Experience:

• A minimum of one year of administrative experience is required.
• A minimum of one year of customer service experience is required.
• Compensation is commensurate with experience.

We offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and Telehealth 

About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity.

Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?

If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.

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