Manager, Senior Services presso undefined

Department: Senior Services 

Reports to: Associate Director, Housing & Training

Status: 100% Full-Time, Exempt 

Probation: 180 Days 

Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

CENTER'S MISSION:  Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY: The Senior Services department supports and enriches the lives of lesbian, gay, bisexual and transgender (LGBT) people 50 years and older, with an overarching goal of successful aging in place. In this effort, the department provides a broad array of social, educational and support services to LGBT seniors, all of which are free or low-cost. We have an expanding population of LGBT homeless population and are growing as a department to include on site affordable housing for LGBT seniors. 

JOB SUMMARY: The Senior Services Manager oversees daily operations, program delivery, and staff supervision across multiple sites. This role ensures environments are accessible and organized, manages supplies and facilities needs, and leads initiatives such as the Seniors Pride Pantry. They provide direct client services, address grievances, and use trauma-informed practices for de-escalation. The role includes evaluating program outcomes, supporting outreach efforts, and collaborating with internal and external partners to advance departmental goals. This position recruits, trains, and supports staff and volunteers while maintaining compliance with agency policies and grant requirements, as well as supervises a multidisciplinary team, supports interdepartmental collaboration, leads programmatic initiatives, and promotes a culture of accountability, innovation, and compassionate care.   Manager rotates locations through senior services sites to provide management oversight.

ESSENTIAL FUNCTIONS

Department Operations Management

• Maintain professional, organized, and accessible environments across all department sites
• Submit and track repair, IT, and Facilities requests across multiple locations
• budget tracking of supply orders for program needs
• Support donation delivery, storage, and distribution

Program Oversight and Service Delivery

• Oversee lunch distribution and Seniors Pride Pantry program operations 
• Train and support staff and volunteers on food ordering, distribution, and compliance with city requirements
• Monitor program performance, gather feedback, and ensure quality assurance through documentation and data review
• Support planning and facilitation of psychoeducational, informational, and support groups
• Provide direct client services including crisis response, referrals, and walk-in support

Staff Supervision and Development

• Supervise social service staff and ensure alignment with job expectations, grant outcomes, and policies
• Provide individual and group supervision, mentorship, and performance feedback
• Recruit, hire, train, and onboard staff, volunteers, and interns, fostering leadership development

Client Engagement and Support

• Engage in client de-escalation using trauma-informed approaches, active listening, and conflict resolution
• Address and document client concerns, grievances, and behavioral issues per agency protocols
• Assign clients equitably, manage waitlists, and ensure compliance with legal and ethical standards

Community and Cross-Functional Collaboration

• Represent the department in internal and external meetings to strengthen partnerships and drive goals
• Coordinate with Development, Volunteer Resources, and Employment Services to enhance engagement
• Lead special projects and outreach efforts including community workshops and pantry initiatives
• Participate in agency-wide meetings and contribute to cross-departmental initiatives

Program Evaluation and Compliance

• Evaluate program outcomes through data analysis, surveys, and grant metric reporting
• Maintain department policies, referral manuals, and accessible resource materials for clients
• Ensure compliance with quality standards and implement course corrections as needed

General Responsibilities

• Remain flexible to support shifting priorities and respond to emergent needs
• Perform additional duties as assigned by senior leadership

QUALIFICATIONS

• Minimum 4 years’ experience in older adult services or community-based service delivery, or a bachelor’s degree in social work, gerontology, or psychology from an accredited university
• Minimum 2+ years of experience in a supervisory position
• Strong and effective managerial and leadership skills
• Experience working with HIV+ community members, substance use, homelessness, and persistent mental illness
• Demonstrated experience providing assessment, crisis intervention, and de-escalation with complex populations
• Working knowledge of Health Insurance Portability and Accountability Act (HIPAA) requirements, and willingness to obtain HIPAA compliance certification within 30 days of hire
• Experience maintaining confidential information
• Completion of ServSafe Food Protection Manager Certification within 30 days of hire
• Demonstrated facilitation, organizational, and interpersonal skills, including ability to collaborate successfully within a team
• Understanding of strengths-based, trauma informed models of service delivery
• Ability to work alternative work hours during evenings and weekends when scheduled
• Access to reliable transportation, a valid CA Driver License, and the ability to be insured
• Bilingual skills (English/Russian, English/Spanish, American Sign Language preferred)
• Ability to work in a high-pressure environment with little or no supervision while prioritizing multiple projects and ensuring that deadlines are met
• Excellent verbal, written, human relations, and communication skills
• Proficiency with MS Office and other computer systems
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment                  

The hiring range for this position in Los Angeles, CA is $78,686 - $87,813 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors. The full range of medical, financial, and/or other benefits may be provided as part of the compensation package, dependent on the position offered.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history,) political affiliation or activities, medical or health conditions, or marital status.
 
 The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center’s premises, subject to applicable federal, state, and local laws. For more information, please contact [email protected].