GRN Case Manager presso Guardian Recovery

Description

POSITION PURPOSE:

The Case Manager is responsible for teaching and enhancing life skills through regular communication and face-to-face interactions with the client.

Qualifications

POSITION REQUIREMENTS/QUALIFICATIONS

EDUCATION:

Degree from an accredited college/university and/or High School GED.

EXPERIENCE:

Minimum of 2 years of experience in chemical dependency and/or direct care settings.

LICENSURE/CERTIFICATION:

CPR/First Aid certification preferred.

KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE:

Knowledge of the Principles and Practices of the discipline.

Knowledge of Joint Commission Standards. Proficiency in Communication & Written skills.

Knowledge of State & Federal statutes regarding patient confidentiality laws.

Knowledge of addictions and mental health complications.

Knowledge of community health resources that support life improvement in physical, emotional, mental and spiritual health, economic security, employment, positive social and family interdependence and positive cultural identity including:

Knowledge of referral procedures and admittance criteria for health care and community providers.

Ability to network and collaborate with healthcare and other social and cultural agencies that can provide services to the patients and families.

Ability to determine if a medical emergency or mental health crisis exists and to take appropriate action, when necessary.

SPECIFIC AREAS OF RESPONSIBILITY TO POSITION

1. Responsible for providing recovery coaching, life coaching, and support to clients.
2. Assist in developing goals with the client related to various aspects of life.
3. Support the client towards goals, including but not limited to; spiritual health, mental health, vocational/educational/volunteer work, social support, hobbies and leisure activities, recovery goals, physical health, and any other specific areas that apply to the individual client.
4. Provide face-to-face support for a predetermined number of hours per week to the client.
5. Be available to speak to the client by phone or text for support and crisis management.
6. Intervene in crisis situations and engage in conflict resolutions to assist their client.
7. Send weekly updates to the client’s treatment team.
8. Assist the client in organizing and structuring their day, developing healthy routines and habits.
9. Keep track of clients’ doctor and therapy appointments, ensuring they are attending, and providing transportation if needed.
10. Support clients in medication compliance with regular check-ins as needed, remind clients when their medication refills are due and assist them in picking up medications.
11. Encourage clients in activities of daily living including but not limited to self-care, grocery shopping, and budgeting.
12. Serve as liaisons to other individuals in the client’s life.
13. Encourage engagement in pro-recovery behaviors and accompany the client to recovery-related activities.
14. Attend weekly group supervision, as required, with Clinical Supervisor during one of the two group supervision times that are offered.
15. Keep track of all the hours that are spent with the client and any other billable services and submit the hours for payroll.
16. Provide specific, detailed documentation describing the activities/services provided for the client.
17. Seek consultation when needed and defer to the direct supervisor prior to suggesting referrals to clients.
18. Listen to the client, be trusted with confidence and able to identify areas of potential growth.
19. Provide feedback on the client’s recovery progress, identifying areas which have presented or may present roadblocks to continued success.
20. Provide stage-appropriate recovery education.
21. Facilitate the transition from a professionally directed treatment plan to a client-developed and directed personal recovery plan as needed.
22. Provide knowledgeable information, for individuals and/or for their families, about sources of safe housing, recovery conducive employment, health and social services, and recovery support.
23. Provide service for those resistant to remaining abstinent from drugs and/or alcohol, but who must do so due to legal, medical, family or contractual obligations.
24. Help develop and expand recovery support resources, enhance cooperative relationships between professional service organizations and local recovery support groups, cultivate opportunities for people in recovery to participate in volunteerism, and perform other acts of service to the community.
25. Prepare clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post discharge requirements; orienting and training family members; providing resources.
26. Participate in staff development and be responsible for knowledge concerning current information in mental illness and substance abuse and treatment and related behavioral problems specific to the age and population served.
27. Engage with clients utilizing techniques of motivational interviewing to empower clients while using the ‘Stages of Change’ model to understand and to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.
28. Protect the privacy of all client information in accordance with GRNH, LLC’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principle of professionalism as a healthcare provider. Failure to comply with the company’s policies and procedures on client privacy may result in disciplinary action up to and including termination of employment.
29. May access protected health information (PHI) and other patent information only to the extent that it is necessary to complete your job duties. The incumbent may only share such information with those who have specific client information you have in your possession to complete their job responsibilities related to treatment, payment or other GRNH, LLC operations.
30. Expected to report, without the threat of retaliation, any concerns regarding GRNH, LLC’s policies and procedures on client privacy and any observed practices in violation of the policy to their supervisor.
31. Perform other duties as assigned.