Customer Support 8AM-5PM presso The Millennium Group

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Position Overview

Job Summary We are seeking a detail-oriented and customer-focused Mail Services & Customer Support Associate to join our team. This role provides support for Interoffice Mail operations and the eSO (Electronic Shipping Option) product. The ideal candidate will have strong problem-solving skills, the ability to work with multiple systems, and a background in customer service.

Key Responsibilities

• Respond to internal customer inquiries via toll-free number and departmental email regarding:
  • Receipt and delivery status
  • Mailing concerns
  • eSO system navigation
  • General requests for information
• Research and re-direct incoming mail with incomplete or invalid address codes.
• Image, log, and redirect complaints and negotiable items in accordance with risk controls.
• Generate reports and conduct root cause analysis of issues, identifying trends and recommending improvements.

Qualifications

• Minimum 1 year of customer service experience.
• Strong analytical skills with exceptional attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to navigate multiple computer systems, applications, and search tools.
• Experience researching and resolving customer inquiries.
• Proficiency in PC applications, including mainframe systems, Outlook, Excel, and Word.
• Comfortable working in a warehouse environment.