Programme Delivery Officer presso Historic Environment Scotland

Starting salary: £32,255
Contract type: Permanent
Grade: 3
Location: The Engine Shed, Stirling FK8 1QZ
Working Hours: Monday - Friday, 35 hours per week
Interviews: To be held 30 October 2025, 03 November 2025

As Programme Delivery Officer you will report to the Programme Delivery Manager based within the Programme Management & Quality Assurance department. You will be responsible for the delivery of allocated projects, events, outreach and activities, and training, including Scottish Qualifications Authority (SQA) and National Open College Network (NOCN) accredited courses.

For more information about the post and information about the team, please access the full job description for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

Programme Scheduling, Event Delivery, Aftercare & Development 

• Dealing with enquiries and coordinating with wider Programme & Quality Assurance Team (P&QA), TET and Cultural Assets stakeholders to schedule activity.

• Supporting marketing & promotion, monitoring ticket sales, collaborating with other departments (Content, Marketing, Digital) to ensure successful and relevant uptake. 

• Delivering all allocated training, events, outreach & activities, including online/hybrid delivery, to the varying requirements of delivery owners. 

• Providing learner/participant support and guidance.  

• Providing guidance for wider P&QA Team on set up/breaking down and overseeing and feeding into catering requirements.

• Providing outreach facilitation, if required.

• Coordinating volunteer input in collaboration with Volunteer Coordinator. 

• Providing aftercare to learners & partners and evaluating to continually improve.  

• Collating learnings to inform future evolution of programme including budget allocation.  

• Identifying new opportunities for programme development.  

Audio Visual Tech Support 

• Working in collaboration with Digital Documentation & Innovation, and the Facilities & Operations Manager to ensure all digital requirements for delivery are fit for purpose. 

• Providing guidance for speakers on technical specifications for delivery.  

• Providing technical checks and opportunities for familiarisation visits. 

• Seeking opportunities to enhance hybrid delivery offer.  

Stakeholder Collaboration & Engagement  

• Liaising with HES subject matter experts and key partners to explore opportunities.  

• Liaising with speakers to plan, understand requirements and inform on technical specifications.

• Liaising with delivery partners including educational institutes and awarding bodies for our courses that offer a formal qualification and ensuring adherence with awarding bodies’ quality assurance requirements for these courses.

• Collaborating with partners and venues to secure locations for site visits. 

• Adhering to and supporting the review and updating of policy and process documents including risk assessments.

• Maintaining systems and management tools (Word, Excel, Power BI, Eventbrite, backend website) to ensure the smooth running of scheduling and reporting data. 

Reporting  

• Contributing to Team, Department and wider Directorate reporting as well as specific evaluation summaries and follow up case studies.
   

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential:

• Experience of delivering events, outreach or training courses.

• Experience of delivery of hybrid events/training.

• A highly organised approach to planning workload, acute attention to detail and delivering numerous projects simultaneously to a high standard and within agreed timescales.

• Proven relationship management – ability to create and maintain excellent working relationships and engage with a wide range of stakeholder groups.

• Ability to work with minimal supervision and use own initiative but also operate exceptionally as a member of the wider team.

• Excellent written and verbal communication, problem solving and ability to elicit and respond to needs.

• Excellent creative and critical thinking skills.

• An excellent approach to customer service, always maintaining professionalism.

• Driving licence/ability to travel to various locations across Scotland, including remote sites.

• Experience of health and safety and risk assessment.

Find out more about desirable skills and experience in our full job description.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at [email protected] or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

To submit your application online, please read our ‘How to Apply’ followed by ‘Apply Now’ button to begin your application.