Tenant Services Coordinator - 4774 presso BronxWorks

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. 

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope.

BronxWorks is seeking a Tenant Services Coordinator/Activity Specialist to join a diverse and enthusiastic team at Cooper Gardens, a multi-building supportive housing program located in the Bronx, NY (walking distance from Arthur Avenue.) Cooper Gardens provides services and permanent housing to 95 formerly homeless households, consisting of both single individuals and families with children. The ideal candidate is open to working with families, has excellent engagement skills, experience in group facilitation and ideas for new programs to bring to the community. Bilingual in Spanish is preferred, but not required. Work schedule is Mon-Fri 9am-5pm. Staff are required to work one Saturday per month from 8am-4pm. All interested applicants must complete the application on our agency website at https://bronxworks.org.

Essential Duties and Responsibilities

• Create and lead recreation activities and psycho-educational workshops for families on topics such as child rearing, nutrition, health, and mental health.
• Conduct on-site outreach and advertising for planned events.
• Act as a liaison between families and community agencies/referrals.
• Conduct home visits to clients as needed and actively engage clients who are absent or decrease their participation level and involvement in the services.
• Develop and maintain connections with internal and external agencies and companies who can provide services and programs to clients.
• Make ongoing assessments on what interests clients have, through satisfaction surveys or feedback from clients.
• Liaise with case management staff to collaborate with them on clients' programming needs and concerns, and share relevant information to the case managers.
• Maintain records of client interactions for audits.
• Complete reports on a monthly basis, or more frequently as required.
• Maintain familiarity with agency and city resources available to clients.
• Document progress notes for all encounters and services provided to clients.
• Participate in regular supervision with supervisor.
• Perform additional duties as assigned.

Program Specific Responsibilities

• Assess psychosocial needs of families and children in supportive housing program.
• Create and implement a Needs Assessment for families to target gaps in care, interests and needs of the clients.
• Refer families to appropriate resources, including treatment providers (for medical, mental health and dental care), child care and educational resources.
• Collaborate with CQI staff, building management, case management and clinical staff to coordinate and facilitate a variety of activities, groups and events that cater to all ages of family households.
• Provide crisis interventions and manage emergency situations appropriately.
• Maintain and ensure accuracy of records and documentation of all client interactions, group sessions and events.
• Provide coverage of cases (including apartment inspections, charting and documentation) when necessary.
• Participate in Medication Monitoring Training Program, become certified, and provide these services to clients on-site.
• Work one Saturday shift per month (8am to 4pm).

 Qualifications

• Associates degree required, preferably in social services (Social Work, Psychology, Sociology, Human Services) with 1 year experience, or Bachelor’s degree in the social services (Social Work, Psychology, Sociology, Human Services).
• Proficiency in modem business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.
• Experience working in a supportive housing program is preferred.

Skills

• Strong writing and oral communication skills.
• Strong presentation skills and ability to represent the agency at functions and meetings.
• Ability to collect and analyze client demographics and outcome.
• Excellent organizational and teambuilding skills.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of I mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

 Physical Requirements 

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City, and adjacent areas, via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [email protected].

 #INHGH