Service Billing Specialist presso Bourne's Energy

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Bourne's Energy has been providing fuel delivery and HVAC services in Vermont since 1947.  Joining this team is like gaining a family. We care about our customers, our communities, and each other. You have many choices of where you work, so choose the place where YOU MATTER and will be APPRECIATED.

Position Summary:

The Service Billing Specialist enters data from service calls and generates customer invoices. The Service Billing Specialist will also work with a team to help develop and implement all policies, procedures, systems and best practices with regard to billing, for the purpose of maintaining accurate financial information.

Essential Functions:

1. Audits technician billing to prepare customer invoices for posting and sends them to customers.
2. Daily imports data from the technicians completed work on Ignite Mobile.
3. Assists Service Billing Team members with postings or corrections when necessary.
4. Primarily responsible for completing Service Install Billing.
5. Ensures all work orders for a given month are posted in a timely manner to aide in completing monthly work and reporting.
6. Files completed paperwork.
7. Handles customer phone calls on billing and assists in resolving issues and complaints. Coordinates with service managers to resolve customer complaints/issues.
8. Prepares job estimates to extend cost for service or install performance for President and service managers.
9. Prepares material purchase invoices and preps paperwork for both the Service Billing Team & Inventory receiving.
10. Tracks tanks sold to customers from the Bourne’s Energy inventory and reports sales to the Accounting and Human Resources Manager and the CFO.
11. Compiles list of subcontractor expenses for the CFO for month end closing.
12. Performs a variety of general office duties including data entry, answering phones, copying invoices and other materials, preparing mailings, and filing.
13. Provides backup to the Customer Service Representative team during assigned phone coverage slots.

Other Tasks:

Performs other work-related duties as assigned.

Experience:

• At least two years of experience in bookkeeping, accounting or general office work required.
• Ability to work accurately with numbers, calculations, and spreadsheets.
• Good verbal and written communication skills, including customer service skills and telephone etiquette.
• Ability to stay organized and multi-task.

Other Attributes Required:

1. Service !Put the customer first and provide the Bourne’s Energy customers with a high level of customer service. 
2. Quality and Productivity! Make sure that the work and service provided is top notch.  Perform required amount of work in a timely fashion with a minimum of errors.
3. Organization! Always keep work area organized and orderly; organization is the key to efficiency.  
4. Communication! All jobs have a customer needing assistance.  Communicate clearly and effectively, verbally and in writing. 
5. Confidentiality! Maintain confidentiality relative to customers, coworkers, and the Bourne’s Energy business affairs.
6. Dependability! Be punctual for scheduled work and use time appropriately. Perform duties in a conscientious, cooperative manner.
7. Teamwork! Work in harmonious relationships with all coworkers.
8. Professionalism!  Be neat and maintain a professional appearance.

Education:

Post secondary education in bookkeeping or accounting highly preferred, High School Diploma or equivalent required.