Acute Care Medical Assistant - Comprehensive Care presso Central Ohio Primary Care

The Acute Care Medical Assistant is responsible for providing administrative and clinical support to ensure efficient delivery of primary care and to create a positive patient experience. This position plays a crucial role on the clinical team and works collaboratively to deliver high quality patient care. Responsibilities include interviewing patients regarding medical concerns and history, measuring vital signs and records notes in patients’ Electronic Health Records (EHR). The Acute Care Medical Assistant regularly communicates with patients and physicians. As part of the Comprehensive Care team, this position will travel to complete in-home lab collections for patients in the central Ohio area. This position will be split half time as Phlebotomy and half time Medical Assistant duties.  It also requires in home lab collections at least two days a week. 

• Full-time/benefits eligible 
• Monday - Friday 8:00am - 4:30pm 
• Westerville, OH

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work closely with the clinical care team to deliver the best care for our patients.

• Foster a climate allowing for direct communication between the care team, patient/caregiver and appropriate care providers to optimize outcomes.

• Collaborate with other care team members to address gaps in care (chart prep).  

• Promote and facilitate improved clinical outcomes and patient satisfaction, as well as efficient use of resources.

• Act as a patient advocate to ensure highest quality of care for our patients.

• Set-up medical equipment and perform related tests as applicable, administer injections, and perform routine specimen collection and point of care tests. 

• Responsible for vaccine administration as directed.

• Interview patients regarding medical concerns and obtain medical history.

• Measure and record vital signs, such as pulse rate, temperature, blood pressure, height and weight in patients’ EHR. 

• Responsible for blood draws and specimen processing often in the patient’s home.

• Assist in performing routine medical procedures as requested.

• Review physician orders and lab requests and follows up as needed. Call in prescriptions/order refills as approved and directed. 

• Communicate test results to patients as directed.

• Assist in patient education with related educational tools, periodicals, flyers, and handouts. 

• Assist with applicable forms and patient paperwork (not limited to processing of referrals, prior authorizations or pre-certifications, etc.). 

• Respond to patient phone calls, as appropriate.

• Maintain a clean and well-organized work area. Maintain patient confidentiality in alignment with HIPAA regulation.

• Attend meetings and participate in classroom activities as needed.

• All other duties as assigned.

 QUALIFICATIONS:

Required: High School diploma or equivalent

Required: Graduate of a Medical Assistant program

Required: Active Ohio Driver’s License

Preferred: MA certification

Preferred:  Strong Phlebotomy or customer service skills

Knowledge, Skills & Abilities

• Self-disciplined, energetic, passionate, and innovative

• Must demonstrate a proficient driving record and up to date auto insurance as travel to visit patients is necessary

• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner

• Proficient phlebotomy skills, both venipuncture and fingerstick

• Ability to maintain confidentiality at all times
• Ability to react calmly and effectively in emergency situations 
• Ability to interpret, adapt, and apply guidelines and procedures 
• Ability to communicate clearly and document efficiently in EHR
• Knowledge in vaccine administration, storage, handling and documentation
• Knowledge and understanding of medical terminology
• Knowledge of patient care and examination procedures
• Knowledge of using medical equipment and instruments to administer patient care 
• Knowledge of common safety hazards and precautions to establish a safe work environment 
• Skill in assisting in a variety of treatments and medications, as directed 
• Skill in taking vital signs 
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public
• Customer service skills; social perceptiveness and service oriented
• Excellent time management skills and ability to multi-task and prioritize work