Technical System Support Specialist presso Automatic Payroll Systems Inc.

Description

Join Our Team as a Technical Systems Support Specialist!

At APS, we’ve been simplifying workforce management for businesses since 1996. From our beginnings in payroll processing and tax compliance, APS took an ambitious leap in 2000 to develop our own technology, and we haven’t looked back. Our mission is simple yet powerful: to make payroll and HR easier.

With our unified platform, APS helps mid-market organizations streamline payroll, automate HR workflows, and enhance the employee lifecycle. More than just a software provider, APS is a trusted workforce partner dedicated to helping our clients achieve their goals with personalized service and support.

APS is looking for a Technical Systems Support Specialist to join our team! In this role, you’ll play a crucial part in delivering exceptional Level 2 technical support to both internal and external clients. Your expertise will help ensure our clients experience seamless performance and success with our innovative products.

If you’re passionate about solving technical challenges, working with cutting-edge technology, and making a difference for clients, we want to hear from you!

Essential Duties and Responsibilities:

• Provide support for both client-facing and back-end software platforms.
• Review, replicate and respond to software issues escalated from Account Managers.
• Communicate with both Account Manager and/or directly with clients to resolve issues when resolution is possible; provide detailed analysis of issues as part of further escalation procedure when resolution is not possible.
• Maintain a working list of “known issues” which have been escalated but have not yet been resolved.
• Identify temporary workaround to be used while the issue(s) is being resolved and communicate it to the appropriate parties.
• Test live data before notifying the Account Manager or client that the issue has been resolved.
• Communicate back to Account Manager and/or directly with clients when escalated issues have been resolved via hotfix, scheduled release, etc.
• Take initiative to quickly identify, prioritize and escalate critical issues.
• Manage escalated HandPunch setup and configuration issues.  
• Physical access to clocks is needed for configuration of new clocks, repair processing and testing.
• Develop and manage custom programming SOW’s in collaboration with APS and 3rd party development; coordinate the delivery of work product; access Gazelle to add alt id’s and billing; live data testing before notifying clients once work has been released.
• Other responsibilities as needed or assigned.

Supervisory Responsibilities: NA

Requirements

Education, Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the qualifications, skills, and abilities required and preferred:

• Bachelor’s Degree or higher preferred.
• Minimum one (1) years experience in APS payroll and support systems preferred.
• Experience in human resources and related systems beneficial.
• Demonstrated advanced technical knowledge and computer skills.
• Strong observation and problem-solving skills.  
• Experience with software and systems preferred.
• Strong client centric focus.
• Strong ability to manage multiple projects and tasks and meet deadlines.  
• Excellent written and verbal communication skills.
• Strong planning and organizing skills and attention to details.
• Ability to work with people and work as part of a team.
• Must be able to work in an environment in which constant deadlines exist.
• Must be able to work the hours necessary to successfully perform in this position.
• Must understand all company guidelines, procedures, and workflow. 

BENEFITS: APS offers a competitive compensation and benefits package which includes: 

• Medical, Dental & Vision Insurance (employee only tier of coverage for medical and vision paid at 100% by APS)
• Short Term Disability (short term disability paid at 100% by APS for employee)
• Long Term Disability 
• Life Insurance
• 401(k) for Retirement (eligible after 3 months of employment; employer match/no vesting schedule)
• Paid time off (PTO)
• Holiday paid time off

At APS, we strive everyday to...

• Do the Right Thing
• Serve Others
• Be Our Best
• Find the Fun

Check APS out and see what we are about!