Dispatcher presso Wolfers Home Services

Description

"Second To None…Since 1901"

Your career in Plumbing, HVAC and Electric starts here at Wolfer’s Home Services! This is the company that will transform your career as a Dispatcher. At Wolfer’s we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for lateral growth.

What's in it for you? 

• Total Compensation range of $23.00 - $28.00 (depending on experience). 
• Get paid weekly! Every Friday is payday!
• 75% paid medical, dental and vision premiums for you
• 50% paid medical, dental and vision premiums for your family
• Company Matched 401K
• Paid Time Off
• Plus, a community. This is last on the list because it is most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You will come to love our company outings; causal office environment and you will build life-long friendships at Wolfer’s.

The Main Goal: 

This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.

Responsibilities:

• Execute approved strategies and plans that will result in team and individual goal attainment
• Effective coordination of multiple Comfort Consultants scheduling
• Calling customers to set up installation schedule.
• Professionally answering the phone in a polite, friendly manner.
• Know how to establish customer rapport to ensure the highest level of customer satisfaction.
• Assist Sales Manager in completing accurate and timely paperwork (i.e. Scheduling, Project Worksheets, etc.)

Compensation:

• $23.00hr - $28.00hr 

Requirements

Requirements: 

• Experience at working both independently and in a team-oriented, collaborative environment is essential
• At least two (2) years of Customer Service or related experience
• Ability to work through internal and external project issues in a timely manner
• Technically competent and proficient with software programs: Excel, Word, Outlook, etc.
• Strong written and oral communication skills: In-person meetings, E-mail & Phone calls
• Fast Paced Multi-Tasker
• Strong Attention to Details
• Strong work ethic
• Ability to follow through with tasks and complete them on time
• Works well under pressure