National Treatment Coordinator presso Xylem

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

The National Treatment Service Coordinator oversees scheduling and support for Xylem’s treatment services across Australia, including service jobs and travel arrangements.

The role also helps improve team processes and supports training.

Key Responsibilities:

• Manage customer service queries by providing timely and professional responses, ensuring high levels of customer satisfaction.
• Coordinate service jobs by prioritising tasks in collaboration with the Service Manager and technicians to meet operational deadlines.
• Process and maintain documentation including assessment reports, quotes, warranty claims, invoices, and credit applications.
• Schedule and oversee national service operations for treatment sites, including service quotations and billing, to ensure timely and accurate reporting.
• Collaborate with internal departments such as Logistics and Product Management to ensure efficient delivery and receipting of parts and goods.

Skills and Experience:

• Customer service/sales support capacity
• Excellent problem solving and time management skills
• Exceptional written and verbal communication skills
• Well-developed computer skills Microsoft Office
• Strong attention to detail
• Ability to work autonomously as well as in a team environment

Benefits:

• Training and Career Development
• Company Bonus Program
• Subsidised Health Insurance for you and your immediate family
• Gym Membership discounts and other wellbeing benefits
• Company funded Income Protection.
• Opportunity to make a difference and become part of Xylems volunteer program “Watermark”.

Apply Now to become part of a loyal, hardworking team and join us on our journey to solve water!

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.