Operations Support Officer presso Omnidian

The JobThe Operations Support Officer plays a critical role in the coordination and delivery of field operations across multiple states. This position involves scheduling jobs, setting appointments, creating routes, customer communication, validation of technical documentation, inbound and outbound calls, and liaising technicians and other third-party service providers. This role ensures optimal service delivery through effective resource allocation, system accuracy, and cross-functional communication A role designed to incorporate shared responsibility, and operational consistency, the role ensures smooth service delivery while supporting broader business needs.



Work-Life and Culture

Are you looking to take your career to the next level? At SSG, we hire for attitude and train for skill. We value our people and culture above all, offering a supportive environment that empowers personal and professional growth. If you’re passionate about working in a dynamic, growing company and want to help drive its success, this is the opportunity for you!

For more insight into the culture at Omnidian, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Schedule & Coordinate: Schedule jobs, optimize technician routes, and balance workloads for efficient field operations. You'll coordinate resources, manage backlogs, and keep customers informed.

Validate & Report: Review technician reports for accuracy, make necessary updates, and ensure clients receive high-quality documentation on time.

Customer & Team Support: Provide real-time support in our phone queues to both internal teams and external stakeholders, handling inquiries and sales bookings.

System & Admin Support: Maintain accurate data in our operational systems for effective job tracking and reporting, handling customer inquiries and processing sales.

Communicate with Impact: Maintain professional and clear communication with our team and customers through phone calls, emails, and in-person interactions.

Who You Are

Attention to Detail: Detects and corrects data anomalies (e.g. missing emails), identifies discrepancies in technician documentation, and ensures accuracy in all communications and records

 Customer-Centric Communication: Manages customer interactions across multiple channels with professionalism and empathy, ensuring clients are well-informed throughout the service lifecycle

Operational Flexibility: Performs scheduling, validation, admin, and phone tasks interchangeably, reinforcing a team-first mindset and removing rigid task boundaries

Proactive Problem Solving: Identifies service delays, resourcing issues, or incomplete data and takes initiative to resolve or escalate as appropriate

Digital Systems Proficiency: Demonstrates competency in core systems including Odoo, Microsoft Outlook, Excel, Word, and other business applications used in scheduling and reporting

Collaboration & Accountability: Engages constructively with peers, respects team rosters, and maintains accountability for role duties and collective outcomes

Experience You’ll Need

Here's what we're looking for:

Minimum of high school completion or equivalent

Strong communication skills (both written and verbal)

Ability to multitask and manage competing priorities

High attention to detail and data accuracy

Proven customer service capability across multiple channels

Certificate III or IV in Business Administration, Customer Service, or equivalent

Proficiency in office software, such as Microsoft Office Suite. and scheduling software (e.g., Odoo, Microsoft Dynamics, or equivalent

Report/documentation assessment experience

Previous experience in job scheduling, workforce coordination, or operations support

Experience in shift-based phone/service roles

Working a KPI and target environment

Identification and contributions to process improvement initiatives

Experience coordinating third-party contractors or trade services

Exposure to SLAs and operational compliance framework

1-3 years’ experience with compliance reporting or error escalations

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples

We’re a fast-growing company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

Timeline

We plan to have this role start by early November

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