Client Representative - Law Firm at Kovitz Shifrin Nesbit
Kovitz Shifrin Nesbit · Lincolnshire, · Hybrid
- Professional
- Office in Lincolnshire
Description
Job Summary:
Kovitz Shifrin Nesbit is growing! A well-established and leading law firm specializing in the representation of condominium and homeowner associations is seeking an experienced, full-time Client Representative, in our Lincolnshire, IL office. The Client Representative is responsible for interactions with property managers of our association clients, debtors, attorneys for debtors, and other third parties.
The starting hourly rate for this role is $27.47, contingent upon level of experience. KSN offers a full benefits package including medical, dental, vision, short and long-term disability, basic life/AD & D coverage, voluntary life insurance, critical illness, accident, hospital, and a retirement plan for eligible employees.
Business hours for this non-exempt position are 9:00am. to 5:00pm, Monday through Friday. The position requires a minimum of 60-90 days of in-office training. After successfully completing this period, the role will transition to a hybrid schedule with one in-office day required per week. The requirement will be discussed more during the interview process.
To apply to this position, you MUST go to:
Duties/Responsibilities:
• Provide a professional level of customer service for assigned clients and management companies.
• Respond and resolve requests/issues reported by clients or third parties in a timely manner through phone contact, email, and/or letter.
• Responsible for preparing legal documents and related documentation.
• Responsible for organizing court files for attorneys to present in court.
• Meet with managers and/or board members to discuss collections and other issues related to our representation of them.
• Docket appropriate dates and details and timely follow up.
• Maintain clear, concise notes detailing daily activity on assigned accounts in the appropriate databases.
• Bill clients, as needed, for services and expenses incurred.
• Process payments received from debtors.
• E-file court documents with the appropriate counties.
• Ability to have difficult conversations with owners about their accounts and assist them to a successful resolution of their account.
• Analyze financial records to determine what has been paid and what is due on Debtor’s accounts.
• Conduct asset searches to determine collectability of judgments.
• Prepare post-judgment documents to collect judgment.
• Open new matters in the firm’s systems.
• Speak with attorneys, board members and managers.
• Other duties as assigned.
Requirements
Qualifications:
• 4-year college degree, 2-3 years of practical legal experience, or a paralegal certificate (preferred).
Required Skills/Abilities:
• Knowledge of Microsoft Office Suite. Prefer intermediate experience with Outlook/Word/Excel.
• Excellent telephone etiquette; professional, courteous, and friendly; strong verbal and written communication skills preferred.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills, attention to detail, and accuracy. These skills are critical for this role.
• Excellent time management skills with a proven ability to multi-task and meet deadlines.
• Ability to demonstrate initiative; candidate should show strong analytical and problem-solving skills.
• Ability to focus on responsibilities and deadlines, working in a fast-paced, high-volume environment.
• Ability to review and understand various legal documents.
• Must be able to type greater than 50 wpm with greater than 90% accuracy.
• Ability to learn specialized software of the firm.
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