Cash Management & Municipal Coordinator presso Hanover Community Bank

Description

Hauppauge, NY

About Us:

Hanover Bank – When you love your work and the people you work with, careers are made!

Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.

Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals.

When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!

Job Summary

Hanover Bank is looking for a full-time Cash Management & Municipal Coordinator to join our team. This position provides internal and external support to personal and business online banking and cash management customers, with set up, maintenance, passwords and ongoing support of the suite of products. Work with the Cash Management Operations Officer and Cash Management Administration Officer to review and process various daily assignments for cash management operations. This includes the following areas of activity: consumer and business online banking, mobile banking, ACH and wires, positive pay, remote deposit, merchant services, and credit card services. Provide administrative support for the municipal business line. This includes supporting the Chief Municipal Officer and coordinating with the treasury department and retail staff with opening and maintaining municipal accounts. Provide support to municipal customers as needed.

Essential Job Duties and Responsibilities

• Enroll and maintain business online banking customers according to documentation completed by branch personnel and Cash Management Sales Officer. 
• Review, enroll and maintain personal online banking customers
• Provide customer service support for incoming calls on the support line.
• Maintain working knowledge and support of products and services including personal and business online banking, online wires, ACH, mobile banking, mobile deposits, remote deposit capture, bill pay, and positive pay.
• Perform daily, weekly, and monthly tasks including but not limited to online banking emails, new accounts, positive pay daily exceptions review, municipal reports, and loan reports for online banking management. 
• Perform remote deposit customers’ annual reviews.
• Internal and external municipal customer support. 
• Complete account applications and online banking documents for Municipal Clients. 
• Ensure the accuracy of all documentation for municipal clients.
• Process ICS transactions on IntraFi portal for municipal clients. 
• Prepare municipal rate changes and letter of credit renewals.
• Complete Letter of Credit applications.
• Coordinate and maintain check requests for municipal memberships and sponsorships
• Provide support for projects and tasks as requested by Cash Management Operations Officer. 

Education and Experience

• Experience with online banking customer support and cash management products preferred. 
• Knowledge of online banking, mobile banking and cash management products and services preferred.
• Administrative experience.
• Two-year college degree or higher is preferred but not required.

Skills and Abilities

• Proactive and solution-oriented mindset, strong interpersonal written and verbal skills
• Customer-centric support skills with a passion for delivering exceptional service to customers
• Enthusiastic and adaptable to a growing department and growing Bank
• Effective administrative, planning and organizational skills
• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel

Our Benefits:

Health & Wellness Benefits

• Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)
• Company-paid Long-Term Disability Insurance

Voluntary Benefits

• Additional Life and AD&D Insurance for employee, spouse, and dependents
• Voluntary Short-Term Disability Insurance
• Pet Insurance
• Legal Services Plan
• Accident Insurance
• Hospital Indemnity Insurance
• Cancer Care Insurance

Retirement

• 401(k) Plan with Company Match

Time Off & Recognition

• Paid Personal Time Off (PTO)
• Paid Company Holidays
• Annual Performance Bonuses
• Annual Salary Increases

Employee Engagement

• Company-sponsored Events
• Employee Contests and Recognition Programs

Hourly Rate: $22.00 - $26.00

Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.