Capability & Embedment Lead (47571) presso None

Create impact as a Capability & Embedment Lead 

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

Your Role  

Are you passionate about enabling change through impactful learning and leadership development? We’re seeking a Capability & Embedment Lead to design and deliver transformative solutions that build change leadership capability, foster a growth mindset, and support IIA’s strategic initiatives.

As a capability lead for Commercial Enterprise Platform (CEP), you’ll partner with project teams, SMEs, and stakeholders to uplift leadership and team performance through engaging, fit-for-purpose learning and coaching experiences. You’ll assess capability gaps, tailor solutions to business needs, and apply quality assurance practices to ensure alignment with divisional goals and successful change adoption.

This role requires strong program management and stakeholder engagement skills, with the ability to influence behavioural change and support the adoption of new systems and ways of working. You’ll bring creativity and innovation to learning design, leveraging agile methodologies, AI, and cross-functional collaboration to deliver impactful solutions.

This is a permanent role, and we welcome applicants from Gadigal Country (Darling Park 2, Sydney).

About You  

• Formal qualifications in coaching and facilitation are highly regarded.
• Deep expertise in Human-Centred Design (HCD), Customer Experience (CX) design, and learning design, with a strong focus on practical application.
• Proven ability to engage and influence senior leaders across all levels of the organisation.
• Demonstrated leadership experience, with a track record of coaching and developing high-performing teams.
• Strong understanding of adult learning principles and methodologies, including neuroscience-informed practices.
• Experience in developing business requirements and designing detailed process flows to support learning and change solutions.
• Background in customer experience design is desirable.
• Excellent organisational and project management skills, with the ability to lead design initiatives, collaborate across functions, and apply systems thinking.

Applications close Tuesday 30 September 2025, 23:59pm AEST.     

Joining IAG, you’ll have access to a raft of benefits from across the Group:  

• Boosted superannuation with 13% as standard   
• Up to 50% off personal insurance, including home and motor insurance   
• 5 myLeave days per year on top of annual leave  
• Work from home and many more flexibility options with myFlex    
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers  
• Dedicated career growth programs, including the award-winning IAG Academy   
• Award-winning recognition and reward program  

*employment type eligibility criteria apply  

ABOUT US​  

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. 

We’re ready for you. Apply today. 

Learn more about who IAG is here.