Account Support Representative presso JOSKO Services

Position Overview

An Account Manager Customer Service Representative supports the account management team in delivering exceptional client service.  This role involves coordinating projects, maintaining client relationships, preparing reports, and ensuring smooth day-to-day operations. The ideal candidate is organized, client-focused, and thrives in a fast-paced environment.  This position will focus on providing administrative support, project management assistance, and ensuring client satisfaction through efficient communication and coordination.

Key Responsibilities

• Serve as the secondary point of contact for clients, answering inquiries and addressing concerns.
• Provide general administrative support to the account management team.
• Prepare meeting agendas, notes, and follow-up action items.
• Assist in the management and execution of projects by helping with timelines, budgets, and resource allocation.
• Maintain and update client files, documentation, and correspondence.
• Track client accounts’ performance and assist in reporting metrics to senior account managers.
• Help identify new opportunities to expand existing client relationships.
• Address issues or concerns clients may have and escalate to senior account managers if necessary.
• Ensure client feedback is collected and addressed in a timely manner.
• Work closely with account managers and clients to ensure effective service delivery.
• Assist in the development of marketing strategies and campaigns tailored to client needs
• Support Account Managers in managing client accounts and ensuring client satisfaction.
• Process client requests to search issues, resolve problems, and provide information
• Communicate clearly with clients via email, phone, or in-person meetings.
• Maintain organized records of client interactions, project status, and key deliverables.
• Identify and resolve issues quickly and effectively.

Requirements:

• Associate’s degree in business or related field.
• 1–3 years of experience in account management, customer service, or a related role.
• Excellent written and verbal communication skills
• Highly organized with exceptional attention to detail.
• Ability to manage multiple tasks and deadlines effectively.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) 

Physical Activities:   While performing the duties of this job, the employee is regularly required to stand and talk or hear.  The employee frequently is required to walk, use hands and arms to handle, feel and reach, push, pull bend, and twist.  Write documents, reports, etc., using a writing instrument (e.g., pencil, pen) or computer. The employee must lift and/or move up to 25 pounds.

Working Conditions: The Account Manager Customer Service Representative typically works in an office setting, collaborating with account managers and other departments to ensure client satisfaction.  The position requires availability to work overtime and weekends if needed.