Account Manager, Specialist (Houston, TX, US) presso Vestas

At Vestas we are powered by the mission of changing the world. And to create a sustainable future, we are building a team of motivated visionaries. Would you like to join us?  

This is a great opportunity to join the growing wind industry. Vestas is the world's largest wind turbine manufacturing company with significant operations in the United States.  

Specialist Account Manager  

The Service Account Management team is a subdepartment of Service Commercial in AME. It serves as the customer service management (CSM) function.  

Responsibilities:  

• The Account Manager Specialist is an essential member of the Service Commercial team who serves as a primary point of contact and business representative for customer accounts at the corporate level. The SAM Specialist is directly responsible for providing stakeholders with an account-level view encompassing operational and commercial activity.  
• The primary responsibility of the account manager is to perform customer relationship management and improve customer satisfaction for customer accounts operating in the USA and Canada.  
• The primary objective is to improve each account's business performance, customer satisfaction, and profitability through frequent customer engagement, customer service, and issue resolution by facilitating cross-functional collaboration through team building and promoting a consistent high-quality customer experience.  
• Account managers build long-lasting, interpersonal, and mutually beneficial relationships with key customer contacts, including customer operations managers, asset managers, engineering managers, and certain directors or executives.  
• Account managers collect information and assist in the processing and analyzing of that information, including but not limited to customer feedback, sales leads, and market intelligence that will support innovations in operational support processes, sales processes, and new product development. Account managers are primary sales lead generators for their accounts, managing and leveraging commercial opportunities in partnership with sales and operational stakeholders to improve profitability.  
• The account manager also supports internal stakeholders (internal customers) by representing significant issues to the customer on behalf of Vestas. The account manager teams with operations management, engineering, product management, sales, business development, legal, finance, accounting, contracting, and other departments nationally and internationally to set objectives, manage projects, address issues, and perform other customer support and business activities.  
• The scope of each account includes all operational regions and revenue channels associated with that account, including but not limited to all forms of long-term and short-term service contracts, self-perform support agreements, aftermarket transactional sales, commercial settlements, or any other business transaction or interface that may occur in the assigned account.  
• The account manager is responsible for developing, maintaining, communicating, and revising account plans and strategies to support the organizational vision and goals of the Vestas Service group. The account manager is responsible for facilitating, overseeing, and presenting customer business reviews or other critical customer engagements.  
• To perform well in this position, candidates should have proficient customer service, communication, negotiation, computer, and problem-solving skills. Candidates will apply critical thinking skills and develop strategies informed by data and experience. Candidates should be resourceful, systematic, responsive, and well-organized, capable of creating positive rapport with clients and internal stakeholders. The ideal candidate will value helping others and be keen on delivering high-quality customer service

Qualifications:  

• Bachelor's degree in business, Engineering, Organizational Psychology, or related Education and Degrees: Bachelor's degree in technical sales, account management, sales engineering, or a customer service or support-related field is required. A Master's degree in business management, technical sales, or an equivalent discipline.
• Minimum 5 years of experience in technical sales, account management, or customer service or support within a technical context is preferred. Experience in operations management will also be considered. 
• Experience in renewable power generation or Industry Knowledge preferred.

What We Offer:  

We offer an exciting position with great development opportunities in an inspiring environment at the world's largest wind turbine producer. We value initiative, collaboration, accountability, and accuracy. You will become part of an international environment with a focus on sustainability and safety and you will work among colleagues who support each other.  

• Attractive salary and one of the most comprehensive benefits plans in the industry  
• Great benefits coverage that includes dental and vision  
• Generous Paid Time Off policies  
• Great 401(k) plan (with employer match)  
• Tuition assistance 

CCPA Notice for California Applicants

Our commitment to a fair hiring 
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.