Host/Hostess presso Sensei Wellness Holdings Inc.

POSITION OVERVIEW 

Host/ess position is an essential part of the food and beverage team. They are expected to greet, acknowledge and seat all guests in all food and beverage outlets. The host/ess takes reservations, reviews the daily reservation system, and has the ability to seat guests without reservation. Communication is essential in this role to ensure seamless experience for the guests. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  

• Always offer a warm and engaging welcome to the restaurant and bar 
• Meet and greet guests as they arrive, offer choice of seating, escort to dining table and present menu 
• Maintain and coordinate communication between shifts and management 
• Maintain proper set-up of dining room 
• Review daily reservation for all shifts accordingly 
• Assist as needed or requested with service 
• Note details and make any necessary arrangements for reservations and special functions in the restaurant 
• Follow sustainability guidelines and practices  
• Perform other duties as requested by management 

• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers 
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner 
• Teamwork - Develop and promote teamwork and cooperation among co-workers 
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. 
• Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces. 
• Other duties as assigned 

 QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience 

• High School Graduate or Equivalent 
• Ideal candidate will have 2-3 years serving experience in upscale establishment. 
• Hotel/resort experience preferred 
• Must be able to be on feet for entire shift and communicate with guests appropriately and effectively 
• Above and beyond attitude is required as well as a flexible schedule with ability to work weekends/holidays and evenings 

Required Licenses/Certifications 

• Must be able to obtain any required food handing serving certifications required by local or state agencies. 

 PHYSICAL REQUIREMENTS 

The physical requirements described on the attached “Physical Requirements of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.