HUMAN RESOURCES GENERALIST presso Dover Federal Credit Union

Description

 General Summary

The Human Resources Generalist plays a pivotal role in supporting the HR functions at the credit union, with a strong focus on benefits management and administration as well as talent acquisition. This position ensures the effective delivery of employee benefits programs, drives recruitment strategies to attract top talent, and supports a variety of HR initiatives that foster a positive and compliant workplace culture. The Human Resources Generalist will also provide consultation and support on HR policies and procedures and general human resources concerns. The selected individual will also assist with payroll, as well as the on- and off-boarding process for employees. 

Essential Functions 

• Administers all credit union benefit programs including life, health, disability, 401(k) retirement savings, tuition reimbursement. Oversees benefit enrollment, changes, and terminations, audits and reconciles monthly billings for accuracy and processes payments.
• Works in coordination with HR Team to administer all leaves, including FMLA, Military Leave, Workers Compensation, Unpaid Leave, Short-term and Long-term disability programs; preparing all FMLA and disability paperwork; work with employees, managers, vendors and insurance carriers on claims and requests for accommodation under the Americans with Disabilities Act (ADA). Provides excellent service to employees and ensures they know their responsibilities related to leave application, certification, and reporting.
• Serve as the primary point of contact for employee benefits inquiries, claims resolution, and vendor coordination.
• Conduct benefits orientations and open enrollment sessions.
• Ensure compliance with federal and state regulations (e.g., COBRA, HIPAA, ACA).
• Analyze benefits utilization and recommend enhancements to improve employee satisfaction and cost-effectiveness.
• Work in collaboration with VP of HR and Training to coordinate and communicate with brokers and vendors concerning administration and design of plans.
• Manage full-cycle recruitment for all departments, including job postings, screening, interviewing, and onboarding.
• Partner with hiring managers to develop job descriptions and recruitment strategies tailored to departmental needs.
• Maintain applicant tracking systems and recruitment metrics.
• Build talent pipelines through networking, career fairs, and partnerships with local institutions.
• Champion diversity, equity, and inclusion in hiring practices.
• Completes miscellaneous research on reports, and employee surveys, and drafts memos as requested.
• Assist with annual performance review process. Track reviews, input data for merit increase.
• Completes unemployment claim forms and attends unemployment hearings for employees who have separated from the credit union.
• Oversee bonding, I9 verification, and NMLS systems, overseeing enrollments, transfers and renewal process.
• Creates positive working relationships with employees, credit union leadership and HR and Training Team. 
• Delivers exceptional service, models credit union values, and promotes a respectful and cooperative work environment.
• Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.
• Any other duties as assigned.

Requirements

• Bachelor’s Degree in Human Resources Management preferred, or related discipline, or equivalent combination of education and professional level human resources experience is required.
• Minimum of eight (8) years of professional human resources experience in more than one HR functional area or program.
• Knowledge of state and federal laws pertaining to employment and benefits.
• Broad based knowledge of all functional areas of human resource management.
• Must be technology savvy and have the ability to learn new software applications quickly. Proficient in the use of HRIS systems and MS Office software.
• Ability to analyze complex and sensitive issues and situations, identify alternative solutions, and implement effective course of actions.
• Ability to analyze work processes and make recommendations for process improvement.
• Ability to adapt to changes in the work environment, manage multiple projects and perform efficiently in a fast-paced environment.
• Attention to detail and ability to ensure important details in process are not overlooked or missed.
• Excellent verbal and written communication skills. Ability to present information effectively to all levels of the organization.
• Ability  to build collaborative relationships with stakeholders across the organization.
• Ability to provide exceptional services in a high-volume work environment.

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 10 pounds.