Emergency Department Nurse Manager presso North Country Healthcare

About North Country Healthcare (NCH): 

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance. 

POSITION SUMMARY:  

The Nurse Manager of the Emergency Department is responsible for overseeing daily operations, clinical care delivery, and administrative functions within the ED. This role combines direct patient care with leadership responsibilities to ensure high-quality, efficient, and patient-centered emergency services. The Nurse Manager works closely with physicians, advanced practice providers, and interdisciplinary teams to optimize patient flow, ensure regulatory compliance, and maintain a safe, effective care environment. This is a working manager role, requiring a balance of administrative leadership and scheduled clinical shifts. 

ESSENTIAL QUALIFICATIONS 

Education: 

• Associate of Science in Nursing (ASN) required.  

• Bachelor of Science in Nursing (BSN) preferred but not required. 

Certification: 

• BLS (Basic Life Support) – Required. 

• ACLS (Advanced Cardiovascular Life Support) – Required. 

• PALS (Pediatric Advanced Life Support) – Required. 

• TNCC (Trauma Nursing Core Course) – Preferred. 

​​Licensure:​ 

• Current Registered Nurse (RN) license in the State of New Hampshire (or compact state). 

• Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date. 

Skills: 

• Strong leadership, communication, and interpersonal skills. 

• Ability to prioritize and manage in a fast-paced, high-acuity environment. 

• Proficiency in critical thinking, rapid decision-making, and crisis management. 

• Commitment to patient safety, staff engagement, and organizational values. 

​​Work Experience:​ 

• Minimum of five years of clinical nursing experience, with at least two years in emergency or critical care. 

• Prior leadership or supervisory experience required. 

ESSENTIAL FUNCTIONS:  

• Oversee day-to-day operations of the Emergency Department, including staffing, patient flow, and resource allocation. 

• Collaborate with hospital administration and ancillary services to reduce wait times and improve throughput. 

• Manage departmental budget in collaboration with the NCH Director of Emergency Services, including payroll, expenses, and supply utilization. 

• Assist with equipment planning, maintenance, and acquisition to support safe and efficient patient care. 

• Ensure compliance with state, federal, and accrediting body standards (CMS, ANA, EMTALA). 

• Lead performance improvement initiatives focused on patient safety, clinical outcomes, and patient satisfaction. 

• Monitor and analyze ED metrics, including left-without-being-seen rates, door-to-provider times, length of stay, and patient satisfaction scores. 

• Implement and sustain evidence-based practices for emergency and trauma care. 

• Supervise nursing staff, emergency technicians, and unit support personnel. 

• Recruit, hire, and onboard new staff in collaboration with Human Resources. 

• Provide mentorship, coaching, and performance evaluations to support professional growth and accountability. 

• Develop and implement ongoing education and training to ensure staff competency in emergency care. 

• Serve as a clinical resource to nursing staff, supporting direct patient care when needed. 

• Collaborate with ED providers, hospitalists, specialists, and ancillary staff to ensure coordinated, patient-centered care. 

• Act as a liaison between staff and leadership, addressing workflow challenges and promoting collaboration across departments. 

• Advocate for patients and families to ensure compassionate, safe, and timely care. 

​​NON-ESSENTIAL FUNCTIONS 

• ​Performs additional duties as assigned. 

• ​Adheres to facility Values, Service Excellence and Standards of Excellence.​