Healthcare Business Operations Manager presso General Physician, P.C.

Business Operations Manager

Who we are:

General Physician, P.C. is one of WNY's largest and most respected multi-specialty medical groups! We are committed to providing comprehensive, high-quality patient-centered care to improve the overall quality of the lives of our patients.

Location: Primary Care office in Buffalo, NY 

Position Type: Full-time, Day Shift Monday-Friday 8-430

What you can expect: 

• Work-Life Balance: Say goodbye to working nights, holidays, and weekends. Most of your work as a Practice Manager work will be done first shift, Monday through Friday!
• Comprehensive Benefits: Medical, dental, vision, and more.
• Generous PTO: Enjoy your well-deserved time off.
• 401(K) with 3% Employer Contribution: Secure your financial future.
• Employee Discounts: Exclusive deals, including Verizon Wireless.

What you will be doing:

The primary purpose of this position is the overall operational success of the practice, and to direct and ensure the accomplishment of all office activities, except those involving medical professional decision-making. The overall goal of this position is to apply strategies and best practices to improve quality, productivity, and efficiency within the practice.

• Act as liaison between clinical and administrative leads, staff, and providers to ensure successful office operations

• Analyze and develop organizational processes and workflows to ensure all departments are functioning efficiently and effectively. Development of improvement strategies based on process analysis

• Support corporate strategic initiatives development, analysis, and execution

• Participate in business planning and strategy. Identify opportunities for growth and revenue generation

• Research, develop, and implement operational policies, programs, and procedures across the organization that align with the company’s quality standards, organizational goals and initiatives

• Develop metrics to report feedback on the effectiveness of new processes, policies, and procedures

• Lead discussions with Clinical Services Director and Practice Manager relating to productivity and identify opportunities to close gaps based on budgeted RVUs and visits

• Review and analyze productivity using information extracted from EMR system to evaluate efficient management of scheduling, access, and patient flow

• Collaborate with Revenue Cycle Management related to billing and collection processes

• Collaborate with Human Resources related to recruitment and selection, performance management, and employee relations

• Develop a practice-specific onboarding training program to enhance the new hire experience and retention

• Provide mentorship, training, education and support with the objective of professional growth and development of all direct reports

• Deliver exemplary customer service to provide exceptional patient experience across the organization

• Perform other duties as assigned

Additional responsibilities:

• Ensure compliance with regulatory agencies governing healthcare delivery and the rules of accrediting bodies

• Maintain oversight of corporate goals, operational and quality standards

• Continually monitor operations, programs, physical properties, and preventative maintenance schedules

The education and experience you need:

• Education (Minimum Needed): Bachelor’s Degree or related experience required

• Experience (Minimum Needed): 7–10 years of experience in a leadership role within a large medical practice

• Specialized Knowledge Needed for Performance of Job: Healthcare leadership, business metrics, budget management, staff development, physician engagement

• Special Skills: Strong interpersonal and relationship development skills, ability to work independently, strong technical skills with MS Office Suite and dashboard metrics

• Other: Must function with integrity, accuracy, and responsiveness while maintaining a focus on both physician and staff engagement to ensure outstanding patient care

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.