Customer Care Advisor Mediterranean Market presso Tvh

Inspire. Support. Grow.

At TVH, we put our customers at the center of everything we do. As a Customer Support Advisor, you will be the first line of support for customer questions and requests. With speed, quality, and a customer-centric approach, you ensure excellent service that strengthens customer satisfaction, loyalty, and long-term relationships.

Your role & responsibilities

• Customer requests & follow-up
  Handle incoming customer inquiries across multiple channels (phone, email, chat), including straightforward complaints or requests, ensuring timely and accurate responses.

• Customer administration
  Register and maintain customer data, documentation (e.g., import/export paperwork), and requests in the relevant systems, following defined procedures.

• Account ownership
  Take care of a defined portfolio of customers, acting as their main point of contact for all questions and requests, and ensuring consistent support and follow-up.

• Input for account planning
  Share customer insights and opportunities with sales colleagues, contributing to tailored account plans and growth initiatives.

• eCommerce support
  Guide and advise customers in using the TVH eCommerce platform effectively and independently.

Profile – Who are you?

• First experience in customer service, sales support, or a similar role is a plus.

• Languages:

  • Greek or Hebrew – required

  • English – required

  • French and/or Dutch – strong plus

• Strong communication skills and a customer-focused mindset.

• Organized, detail-oriented, and able to manage multiple priorities.

• Eager to learn and develop product and process knowledge.

• Team player with a proactive and flexible attitude.

What we offer

• An attractive salary package with extra-legal benefits (meal vouchers, insurance, etc.).

• Flexible working hours and a healthy work-life balance.

• The possibility of partial home working.

• 20 vacation days + additional leave (ADV days).

• Access to TVH Park with green spaces, sports facilities, and healthy meals.

• Continuous learning opportunities: internal and external training, LinkedIn Learning, coaching.

• A warm, open, and people-centered company culture built on respect, honesty, and initiatives.

About TVH

TVH is a global provider of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH means joining a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. We value innovation, collaboration, and continuous growth.