Manager Customer Service (f/m/d) presso Redcare Pharmacy

About Redcare Pharmacy:

As Europe’s leading online pharmacy, Redcare Pharmacy is driven by our dedicated teams and cutting-edge innovation. We strive to create an enjoyable and collaborative working environment where every employee feels comfortable and is motivated to contribute to our vision: “Until every human has their health.” 

If you are looking for a meaningful career that aligns with your values, join our team and start your #Redcareer.

About the Role

We’re looking for an energetic and customer-focused Customer Service Manager to lead our NL and FR teams and drive service excellence across our organization. In this role, you’ll oversee daily operations, guide your team towards meeting KPIs, and ensure smooth communication with colleagues and executives across locations.

This is a great opportunity for a people-oriented leader with strong problem-solving skills who thrives in a fast-paced environment. If you enjoy coaching teams, improving processes, and building positive relationships with both customers and internal stakeholders, we’d love to have you on board!

About your tasks:

• Lead, coach, and support the NL and FR Customer Service teams to achieve performance and development goals.

• Ensure transparent communication with team members, fellow managers, and executives across sites (Tongeren and Sevenum).

• Oversee daily operations, including monitoring KPIs, managing workflows, and assigning complex cases to the right team members.

• Drive process improvements by analyzing tools, workflows, and performance data to enhance efficiency and customer satisfaction.

• Foster a positive team culture and act as the link between Customer Service and internal stakeholders.

About You

• You have proven experience in leading and coaching teams, ideally in a customer service environment.

• You are a clear and confident communicator, fluent in English (B2) and proficient in Dutch or French (C2)

• You combine a customer-first mindset with strong problem-solving skills to handle complex cases.

• You are comfortable working with KPIs and operational targets, using data to drive performance.

• You thrive in a fast-paced, international setting and enjoy building strong relationships with stakeholders.

• You promote a positive, collaborative team culture where people can grow and succeed.

About your benefits: In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits:

• Home Office (We work with a fixed number of anchor days in the office to ensure a collaborative working environment)
• Get quick and professional help from psychologists from nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
• Corporate Benefits - We offer you exclusive offers from over 800 top brands in fashion, electronics, days out and more.
• We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.
• Grow! We support and encourage your individual development through various in- and external trainings.
• You get a 10 % employee discount on all over the counter, beauty and personal care products in our online store & 20 % discount on nu3.
• We are happy to support you with your arrival! Be it with the compilation of forms, appointments with authorities or the search for a suitable health insurance.