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Domain Support Specialist (770330) presso Ericsson

Ericsson · Unknown, Stati Uniti d'America · Onsite

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Career Opportunities: Domain Support Specialist (770330)

Requisition ID 770330 - Posted  - Country/Area (1) - state/province (1)

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About this opportunity

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

 

What you will do

  • Actively Supervising of ITSM Ticket queues to maintain MTTR.
  • Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
  • Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
  • First point of contact for support of any alarm/event/KPI related issues.
  • Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
  • Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
  • Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
  • Node health checks and backups & trouble-shoot the deviation identified.
  • Sharing details for MIR & CSR to respective teams.
  • End to End Network Understanding.

 

You will bring

  • Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing.
  • Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
  • Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
  • Product/Vendor knowledge on CISCO (mandatory) & Ericsson.
  • Good Communication & trouble-shooting skills.
  • 3-7 years of relevant in IP Domain
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Join our Team

About this opportunity

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

 

What you will do

  • Actively Supervising of ITSM Ticket queues to maintain MTTR.
  • Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
  • Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
  • First point of contact for support of any alarm/event/KPI related issues.
  • Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
  • Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
  • Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
  • Node health checks and backups & trouble-shoot the deviation identified.
  • Sharing details for MIR & CSR to respective teams.
  • End to End Network Understanding.

 

You will bring

  • Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing.
  • Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
  • Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
  • Product/Vendor knowledge on CISCO (mandatory) & Ericsson.
  • Good Communication & trouble-shooting skills.
  • 3-7 years of relevant in IP Domain
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