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Customer Success Specialist presso Continental Services

Continental Services · South Bend, Stati Uniti d'America · Onsite

37.440,00 USD  -  41.600,00 USD

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Facilitates all new Market openings including Client Communication, Client Engagement Events, and Hybrid Market Openings. 

Essential Duties & Responsibilities

  • Marketing: Working closely with the Market Twenty 4 Seven Marketing & Merchandising Manager on all our pre & post market opening materials. Assist in field execution for Marketing Signage, Plano grams, Promotions, Newsletter, etc.
  • Scheduling: Maintain Market openings schedule and develop timelines for pre-openings. Communicate directly with Client contact regarding opening schedule and opening related activities.
  • Troubleshooting: Helps reduce kiosk issues. Seek and Solve for Operational Opportunities to improve customer service and increase Market Sales.
  • Customer Relations: Handles all Market related customer issues and participates in client meetings. (Market Cards, Refunds, Kiosks issues, Monthly Newsletters, etc.)
  • Site Visits: Assists with new or potential customer site visits as a part of the sales process.
  • Guest Experience Reporting: Performs store inspections as directed by Market Leadership. Drives accountability and troubleshooting.
  • Administrative Tasks: Primary tasks will include, but are not limited to, answering phones, managing outlook calendars, invoicing, data entry, tracking and reporting, and special projects, Market Gift Cards.
  • Market Action Plans: Participate and execute tasks accordingly.
  • Avanti/365: Responsible for communicating as well as for training Market Management and other necessary team members on new all system upgrades & tools. Works closely with Loss Prevention to troubleshoot any flaws within the system.
  • System Management: Act as operational liaison for AMS and 365 systems. Communicate system issues with appropriate supplier.

Job Requirements

  • High-School Diploma or GED
  • Prior retail experience and familiarization with basic merchandising concepts strongly preferred.
  • Must have a reliable vehicle.

Benefits

 We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 
 
 • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. 
 • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. 
 
 Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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