- Ufficio in Madrid
Warranty Service
- Salesforce case management for Riders/Retailers
- Rider/Retailer Chat support
- Rider/Retailer phone support
- Web shipping and returns management
- Turbo Levo Expert
- Support for Turbo Levo training via Specialized University
- Training of new Rider Care Agents
- High level of case resolution and responsiveness (538 cases/chats/calls per month on average in MY25)
