Program Coordinator, Experienced presso Blue Shield of California Group
Blue Shield of California Group · Woodland Hills, Stati Uniti d'America · Hybrid
- Professional
- Ufficio in Woodland Hills
Your Role
The Quality Improvement team is accountable for quality ratings of the organization and the development and execution of targeted, quality improvement initiatives in support of the commercial medical groups, hospitals, affiliated providers, and our Covered California and CalPERS membership. The Program Coordinator, Experienced will report to the Senior Manager, Quality Improvement and receive support and direction from Program Managers. In this role you will assist the team in delivering results-oriented, data-driven solutions, crisp and professional communications, and organizing interdepartmental activities. You have accountability for timely execution of deliverables within specific timeframes. The Program Coordinator, Experienced, works within large, multidisciplinary project teams, monitors milestones, analyzes data, and is expected to develop strong, collaborative relationships with internal, cross-functional matrix partners as well as external partners.
Responsibilities
Your Work
In this role, you will:
Be responsible for strategic alignment and integration across projects/programs, from initiation through delivery, in support of business unit process and administrative efficiency
Define projects required to support programs and partners to ensure their implementation on time, within budget and with benefits realized
Participate cross-functionally in business planning to support business unit strategy
Exercise independent judgement in developing methods, techniques and evaluation criterion for obtaining results
Manage the dynamic team agendas, action items, and team calendaring incorporating stakeholders across the state
Develop data analysis, presentations, and workplans with minimal supervision and guidance from managing staff
Support Program Managers in their presentations, follow-up, and deliverables with assigned provider groups
Fully understand the contracts, data systems, timelines, benchmarks, and measures that the team works with across various lines of business, rating systems, and quality programs
Execute assignments that are moderately complex in nature where individual judgement is required to resolve problems and make recommendations
Qualifications
Your Knowledge and Experience
Requires a bachelor’s degree or equivalent experience
Requires at least 3 years of prior relevant experience
Requires strong computer skills, demonstrated mastery of all MS Office products (including Outlook, Excel, PowerPoint, and Word); ability to execute data analysis in Excel to drive root cause analysis and produce PowerPoint presentation deliverables
Requires effective written and oral communications; including an ability to synthesize information from a variety of sources
Requires ability to establish and meet deadlines; beginner to intermediate project management skills for managing deadlines with small to medium teams
Required familiarity with benchmarking and health plan data such as HEDIS
Desired strong, collaborative problem-solving skills; able to work with multiple stakeholders
About Company
About Blue Shield of California
As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!
Our Values:
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model:
At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.
Two Ways of Working:
- Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:
o Member-facing and approved out-of-state roles remain remote.
o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
- On-Site: Work from a business unit-approved office an average of four (4) or more days a week.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
