Facilities Associate presso William S. Hein & Co., Inc.

Description

About the Company

Metro Self-Storage is a locally operated division of William S. Hein & Co., Inc., providing reliable, secure storage solutions for individuals and businesses alike. Known for our clean, well-maintained facilities and excellent customer service, we’re proud to support our community through thoughtful, people-first operations.

Why Join Us?

At Hein/Metro, we don’t just work; we thrive. Here’s what sets us apart:

Compensation & Financial Benefits

• Average 12–15% yearly employer contribution to your 401K/profit sharing plan – no employee contribution required, better than 99% of companies nationwide
• Competitive salaries with opportunities for performance-based increases

Health & Wellness Benefits

• Comprehensive health coverage (up to 100% paid)
• Chef on staff offering breakfast, lunch, and dinner-to-go
• Quiet room equipped with massage chairs for relaxation and recharge
• Complimentary access to on-site fitness equipment

Professional Growth

• Access to professional development programs, workshops, and mentoring
• Average company tenure is 15 years

Company Culture & Perks

• Employee-driven initiatives like DE&I committees and events
• A culture that values ideas, collaboration, and curiosity

Your Role

Work Location:

Metro Self-Storage

1575 Main Street

Buffalo, NY 14209

Schedule:

• Full-time position
• Monday, Wednesday-Saturday
• 9:00am to 5:30pm

Responsibilities include, but are not limited to:

• Keep the building and grounds clean and well-maintained, including tasks like painting, floor cleaning, snow removal, lawn care, and basic repairs.
• Prepare vehicles for storage or customer pick-up, including washing, checking batteries and tires, and detailing interiors.
• Install and remove Jeep tops following the manufacturer's instructions.
• Handle front desk tasks such as answering phones, processing payments, and making collection calls.
• Greet and assist customers, offering helpful information about our products and services.
• Show available storage spaces, assist with rental agreements, and answer customer questions.
• Perform basic maintenance and cleaning on building equipment to ensure safe operation.
• Support other duties as needed to help the team and facility run smoothly.

Salary

• $20-$23.25 per hour, depending on experience

What You Bring

We’re looking for candidates with the following skills, abilities, and interests:

• Strong communication and customer service skills
• Ability to stay focused and motivated during repetitive, task-based work
• Time management and ability to follow through on tasks
• Proficiency in Microsoft Office

Education & Experience

• Minimum: High School Diploma or equivalent
• Preferred: Prior janitorial or customer service experience

Physical Requirements

• Regularly stands, walks, runs, bends, crouches, stretches, and reaches throughout the day.
• Frequently climbs stairs, ramps, and ladders.
• Must be able to lift and carry up to 25 lbs frequently, 50 lbs occasionally, and 100 lbs rarely.
• Able to move through tight or confined spaces, including between closely parked vehicles.
• Requires good hand-eye coordination and manual dexterity to operate tools, equipment, and office technology.
• Must have adequate hearing and vision to communicate and perform job tasks effectively.
• Comfortable working in indoor environments where temperatures may range from 50°F to 85°F.

Diversity and Inclusion

At William S. Hein & Co., Inc., we believe that diversity is what makes us stronger—in the workplace, and in the world. So, our mission is simple: to create an inclusive space where everyone feels valued and has an equal opportunity to succeed. If you have skills, passion, and a desire to make a difference, we want you on our team.

Additionally, we understand that each person has unique needs, so let us know how we can best support you during the interview process and beyond. We are committed to ensuring that each member of our team has an equal opportunity to thrive within our organization.