Associate Coordinator - Meter Services presso Portland General Electric

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Associate Coordinator - Meter Services

Job Function Summary

Processes all types of service orders and serves as a liaison between specific customer segments and the transmission and distribution operation.

Key Job Information

Associate Customer Service Coordinator 6418

Grade 3

Career Level: B2

Entry: Requires knowledge and skills gained through formal training or considerable work experience

Works within established procedures with a moderate degree of supervision

Key Responsibilities

Leadership and Specialization Typically specializes in one area.

Data Review Reviews data, identifies issues, and dispatches work orders to correct issues. May learn to investigate issues under guidance.

Outage Responses Responds to outages and power quality requests.

Work Orders Under direction, coordinates, enters, monitors and closes work orders related to area of specialization. Works with other departments to ensure work orders are processed.

Process Documentation Follows processes and procedures and ensures accurate data entry.

Customer Service May respond to customer calls.

Education/Experience/Certifications

Education Requires high school diploma or equivalent

Experience Preferred: two or more years in Customer Service in a utility setting or equivalent.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

Basic knowledge of PGE service territory

Basic knowledge of the fundamentals of electricity and the electrical system

Working knowledge of customer and work order systems used in department

Working knowledge of customer service transactions and procedures

Working knowledge of regulations and tariffs related to electricity delivery

Basic skills in organization and prioritization

General Competencies

Working skills in written and oral communication

Basic skills in decision making

Working skills in conflict management

Intermediate skills in customer focus

Basic skills in enterprise/business awareness

Intermediate interpersonal skills

Basic skills in business process interrelationships

Physical and Cognitive Demands

Cognitive Level

Basic: Competencies needed in order to use common sense to carry out simple or uninvolved instructions and pass initial screening.

Cognitive

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule/Attendance

Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule

Ability to work long hours

Ability to work a variable schedule

Ability to report to work and perform work during periods of severe inclement weather

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Ability to work shift schedule

Ability to work on-call schedule

Physical and Cognitive Demands

Cognitive Level

Basic: Competencies needed in order to use common sense to carry out simple or uninvolved instructions and pass initial screening.

Cognitive

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule/Attendance

Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule

Ability to work long hours

Ability to work a variable schedule

Ability to report to work and perform work during periods of severe inclement weather

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Ability to work shift schedule

Ability to work on-call schedule

Physical Capabilities

☒   Driving/travel/commute: Daily within service territory

☒   Computer use (use computer regularly for entire work shift)

Environment - Indoor/Outdoor

☒   Office environment

Compensation Range:

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting [email protected] or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. 

To be considered for this position, please complete the following employment application by the posting close date.  Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.