Technology Project Support (CSA II) presso City of Portland, OR
City of Portland, OR · Portland, Stati Uniti d'America · Hybrid
- Junior
- Ufficio in Portland
About the Department
Join our team and play a key role in sustaining current and future software products, troubleshooting computer hardware, and supporting citywide application rationalization efforts.
About the Position
Job Appointment: Casual
Work Schedule:
This position will average 20-40 hours/week. This role will work with their hiring manager to determine their schedule. This is a hybrid role.Note: These Community Service Aide (CSA II) positions have a maximum of 1,400 hours in a calendar year.
Work Location: Water Bureau Interstate Facility – 664 N. Tillamook St., Portland, OR, 97227
Benefits: These positions have limited benefits eligibility. Please review the Benefits information tab for more details.
Union Representation: This position is not represented by a union
Application Materials: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to submit a résumé
and cover letter for this application.
Position Summary
In addition, EBS also:
- Leads Citywide application rationalization efforts
- Manages software procurement
- Provides general technical support at the Interstate campus
- Front-line triaging of customer requests
- Reviewing and updating training materials and documentation
- Supporting administrative and communication functions
As Technology Product Support (CSAII), you will:
Support Enterprise Business Solutions
- Provide front-line triaging support to diagnose and resolve customer requests, escalating to appropriate centralized technology resources when needed
- Meet with customers to review software licensing and usage to uncover cost savings opportunities through application rationalization
- Support lead Business System Analyst with software procurement requests and documentation
- Help investigate and resolve basic computer hardware requests at the Interstate campus, such as PC life cycle replacements, Windows upgrades, hardware troubleshooting, etc.
Support Water Asset Management System
- Provide front-line triaging support to diagnose and resolve customer requests, escalating to appropriate centralized technology resources when needed
- Help create training materials, including guides and e-learning modules for software and technological solutions, ensuring materials align with the needs of the end user.
- Coordinate training activities, including developing and delivering training content, and scheduling end-users' training.
- Create and maintain project documentation. This includes, but is not limited to, the following: Project plans, progress reports, meeting minutes, issue logs, and resources required for project success.
As a person, you are:
Willing to train: You are not afraid to ask questions
Detail orientated: Your attention to detail will be helpful while collaborating with Water Bureau staff on projects.
Quality Driven: You value accuracy, timeliness, and creating high quality work products and outcomes.
About the Portland Water Bureau:
The Portland Water Bureau's 650 employees work together to serve almost a million people in the Portland area. The bureau values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. The City of Portland Water Bureau’s mission is to serve excellent water every minute of every day to almost 1 million customers in the Portland Metropolitan area. We work to uproot systemic inequities and their impacts on our employees and the people we serve. We are committed to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities. Black, Indigenous, People of Color, and people with disabilities are encouraged to apply for this position.
Our mission: We serve excellent water every minute of every day.
Our vision: The water our community loves is safe and abundant for generations to come.
Our equity commitment: We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities.
Have a question?
Contact Information:
Vanessa Bodien Recruiter
Bureau of Human Resources
Position Duties
The following minimum qualifications are required for these positions:
Knowledge and experience using IT project/product management solutions for tracking work (ex. Azure Dev Ops, Microsoft Project, Microsoft Planner, Jira, Etc.)
Experience and ability to front-line troubleshoot technical issues and triage, following well-defined process workflows.
Knowledge and experience with assisting in creating ,designing, and/or delivering training content for end users.
Experience and ability with multitasking and managing time effectively in a fast-paced work environment that is subject to frequent change.
Knowledge of and experience with technology and software, such as Microsoft Office Suite, or others.
Minimum Qualifications
**PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies**
Step 1: Apply online between September 22, 2025 - October 3, 2025
Required Application Materials:
Résumé
Cover Letter
Optional Application Materials:
If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.
Application Tips:
- Do not attach any additional documents. Only the documents requested in the job application will be reviewed.
- You may use AI tools to assist with your job application. However, please make sure to personalize your application materials. Avoid copying and pasting directly from the AI tool you use. We encourage using AI to generate ideas, and then customizing the text to reflect your experiences and skills.
- Your cover letter should address each of the minimum qualifications in the "To Qualify" section of this announcement. Please incorporate details that clearly reflect your qualifications, including descriptions and sources of your education, training, and/or experience.
- Your résumé should support the details described in your cover letter.
- Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
- All applications must be submitted via the City's online application process.
- E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of October 13, 2025
There will be an evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their résumé and cover letter, weighted 100%.
- Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
- Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of October 27, 2025
Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): Early-November 2025
Hiring bureau will review and select candidates for an interview.
Step 5: Offer of Employment: Mid-November 2025
Step 6: Start Date: Late November 2025
A start date will be determined after all conditions of employment have been met.
Timeline is approximate and subject to change without notice.
Other Qualifications
Click here for additional information regarding the following:
- Veteran Preference
- ADA, Pregnancy, and Religious Accommodations
- Work Status
- Equal Employment Opportunity
An Equal Opportunity/Affirmative Action Employer
