Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.
Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.
Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.
Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.
Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.
Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.
Why We're Hiring
The Complex Store & Special Events Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating and executing business strategies, and training new sales staff.
They will work closely with the Project Manager as well as the Complex events team, and the relevant internal stakeholders (Marketing, Brand, Merchandising, Creative, and Creator Services) to build a strategy for success. They will ensure that the sales team is executing on these strategies and are meeting key performance indicators. They will also lead and implement the in-store sales strategy and training, scheduling of their team of sales staff in coordination with the programming calendar.
Company And Culture
Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.
Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.
Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.
Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.
Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.
Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.
Why We're Hiring
The Complex Store & Special Events Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating and executing business strategies, and training new sales staff.
They will work closely with the Project Manager as well as the Complex events team, and the relevant internal stakeholders (Marketing, Brand, Merchandising, Creative, and Creator Services) to build a strategy for success. They will ensure that the sales team is executing on these strategies and are meeting key performance indicators. They will also lead and implement the in-store sales strategy and training, scheduling of their team of sales staff in coordination with the programming calendar.
Company And CultureCreated in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more. Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.Why We're HiringThe Complex Store & Special Events Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating and executing business strategies, and training new sales staff. They will work closely with the Project Manager as well as the Complex events team, and the relevant internal stakeholders (Marketing, Brand, Merchandising, Creative, and Creator Services) to build a strategy for success. They will ensure that the sales team is executing on these strategies and are meeting key performance indicators. They will also lead and implement the in-store sales strategy and training, scheduling of their team of sales staff in coordination with the programming calendar.
The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Complex Total Rewards offerings for employees.
What You'll Do
Collaborate with the Complex festivals team to create and implement a retail success strategy that integrates Complex’s differing and evolving partnerships and product release calendar
Identify and collaborate with the necessary product and service line stakeholders and your lead to execute on merchant success strategies
Collaborate with your lead and peers to establish and evolve explicit and measurable performance standards and hold yourself and your people accountable to meeting those standards consistently
Respond to customer complaints and feedback in a professional manner
Ensure store compliance with health and safety regulations
Develop and arrange promotional material, build outs, cleaning, and in-store displays
Monitor inventory levels and order restocks when necessary
Prepare detailed reports on buying trends, customer requirements, and profits
Undertake and delegate administrative duties such as managing store budgets and updating financial records
Work with Complex’s operations to establish reporting that showcases the success of your function and the value of the storefront
Identify the highest potential within your people and empower them to attain it through coaching and development that is focused on quality behaviors and feedback
Create and implement a sales strategy that integrates Complex’s original livestream programming and ever evolving product
Effectively communicate the vision, purpose, and objectives of Complex’s storefront to the reporting sales team
Hire, train, and lead effective team members to deliver an exceptional experience for the community
Ensure all IRL event and partnership experiences are staffed and organized properly alongside the Project Manager
Partner with internal Complex stakeholders to build out and constantly evolve programming
Ensure that pop up events and partnership events are captured and meet the necessary team goals
Ensure community assets and landing pages are submitted to weekly marketing newsletters in a timely manner
Collaborate with your lead and peers to establish and evolve explicit and measurable performance standards and hold yourself and your people accountable to meeting those standards consistently
Work with data teams to establish reporting that showcases the success of your function
Ensure all retail staff operational tasks are completed and/or delegated to employees
Partnering with cleaning and security services to ensure compliance within store
Who You Are
5+ years of leadership experience
Experience running or managing a business
Experience facilitating community events
Experience with events and community building
Available to work nights and weekends
Build positive and sustainable relationships in the community with key individuals, groups and organizations
Be sensitive to community concerns and issues
Design and implement sales programs that improve the quality of consumer experience and promote Complex’s long-term business strategies and goals
What We Offer
Best in class health, dental, and vision insurance
Healthcare FSA
Dependent Care FSA
Commuter Benefits FSA
Short-term/long-term disability and life insurance
Paid Parental leave
401k with 4% match
Pet Insurance
Legal and Identity Theft Plans
Vacation time and sick days
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.
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