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Who We Are
OneBridge Benefits was founded in 2013 by members of its current leadership team who had the vision to create better technology to support account-based health plans. Fast forward to today and we continue to be in growth mode as a premier Healthtech company, servicing over 260,000 participants with over 2 billion dollars in health accounts.

Our team prides itself on bringing innovative products and technology to market. These products benefit our participants by helping them understand how to maximize their health benefits and plan for future health care costs. Our products include traditionally funded HRAs, ICHRA, FSAs, and HSAs. Our priority is serving our clients, their participants, our employees, and our community. In becoming part of the OneBridge Benefits team you would be joining a group of bright, driven, and creative individuals. 

Your Opportunity with Us

We are seeking a Participant Support Data Specialist to be a behind-the-scenes powerhouse who keeps our service team sharp and systems running smoothly. You'll manage participant records, process carrier applications, and ensure data accuracy across platforms, directly supporting to-tier services for HRAs, FSA, HSAs, and ICHRAs. 

If you're detail-oriented, tech-savvy, and focused on solutions, this role is for you. You'll work closely with out Participant Experience team to troubleshoot data issues, streamline workflows, and drive process improvements in a fast-paced, collaborative environment. 

Key Responsibilities

• Keep data clean and reliable by managing participant records, processing applications, and ensuring accuracy across internal systems. 
• Support front-line teams with timely data entry, research, and outreach lists that enable proactive participant engagement.
• Solve data puzzles by investigating discrepancies, resolving missing information, and collaborating across departments to fix issues fast.
• Drive improvement by identifying workflow efficiencies and recommending process enhancements that boot service quality.
• Protect what matter by ensuring compliance with data privacy standards, plan rules, and regulatory requirements.

Foundations for Success

• 1-3 years of experience in data entry, administrative support, or similar back-end operations (bonus if t's in benefits or healthcare!)
• Proven track record of handling large data sets with precision and speed.
• Strong analytical and research skills with a proactive, solution-focused mindset.
• Quick to learn new systems, tools, and processes.
• Exceptionally organized with sharp attention to detail.
• Comfortable working independently and collaborating across teams.
• Clear and professional written and verbal communication skills.
• Proficient in Microsoft Excel, Outlook, and common workplace platforms.
• Familiarity with account-based health plans is a plus! (HRA, FSA, HSA, ICHRA)

The OneBridge Way

At OneBridge Benefits, we believe that a thriving Company Culture is the foundation of meaningful work and memorable experiences. Our atmosphere is rooted in connection, purpose, and authenticity. We invite you to explore and discover what makes us unique and see if it feels like the right place for you to thrive!

• We offer practical perks that makes a difference, like free parking just a short, easy walk away, as well as an on-site gym.
• We embrace a casual dress code, welcoming comfort that fits your work style while supporting your day-to-day business activities. 
• We're community-minded changemakers, giving back through employee-driven charity involvement and causes that matter to our people

This role is based in-office and requires regular in-person presence to support cross-functional collaboration and engagement. Candidates should be comfortable commuting to downtown, Buffalo, NY.

Apply today to learn more about building your career with our OneBridge Benefits team!