SBN - Fleet Manager Provisions presso Holland America Line & Seabourn
Holland America Line & Seabourn · New York, Stati Uniti d'America · Onsite
- Senior
- Ufficio in New York
The Fleet Manager Provisions is responsible for overseeing all hotel department storekeeping activities, ensuring the accuracy and precision of inventory transactions, cost control, stock management (both revenue and non-revenue items), inventory turnover, and compliance with company policies. This role requires managing hotel onboard inventory accuracy, performing yearly audits, supporting supply chain operations, and ensuring strict adherence to safety and health regulations.
Key Responsibilities
Inventory Control & Reporting:
- Oversee all hotel inventory transactions, including food, beverage, hotel, and uniform items.
- Ensure precise and accurate inventory tracking, cost control, and timely reporting of discrepancies to onboard and shoreside management.
- Perform remote audits and support yearly shipboard audits for all store areas.
- Ensure compliance with internal accounting procedures, industry standards, and public health regulations.
- Monitor slow-moving inventory, identify trends, and report findings to optimize stock management and reduce waste.
Team Leadership & Operations:
- Supervise and mentor Provision Masters and other storekeeping personnel. Provide training and ensure adherence to company guidelines.
- Assist in operational requirements by temporarily stepping into the Provision Master role when needed.
- Foster inter-departmental collaboration to ensure timely and accurate stock requisitioning and provisioning.
- Ensure proper rotation and maintenance of the storeroom, adherence to FIFO system, and overall store organization.
- Demonstrate leadership, offering coaching and mentoring for team development, and ensuring compliance with HESS-MS policies and procedures.
Cost Control & Efficiency:
- Minimize waste, breakages, and mishandling of supplies, and improve existing systems to ensure better cost control.
- Analyze consumption data for food, beverage, hotel, and uniform items, ensuring accurate budgeting and reporting.
- Proactively identify opportunities to reduce onboard inventories, minimize waste, and increase efficiency.
Compliance & Safety:
- Ensure compliance with all safety, public health, and sanitation regulations.
- Conduct regular safety checks and participate in shipboard safety procedures.
- Monitor storerooms and report any discrepancies in inventory, following up on actions taken.
Cross-Departmental Support:
- Work closely with the Finance, Demand Planning, and Inventory Planning departments to facilitate effective reporting.
- Assist in planning and feedback for loading schedules in collaboration with Logistics and Supply Chain.
- Evaluate and provide feedback on supplier performance.
Guest & Team Engagement:
- Ensure positive interactions with guests when possible, addressing concerns or directing them to the appropriate departments.
- Contribute to the NPS (Net Promoter Score) by ensuring that job duties are performed to the highest standards.
- Maintain a strong and inclusive team culture, demonstrating professionalism, integrity, and teamwork.
Skills, Knowledge and Expertise
Education:
- A relevant qualification in hospitality management, business, or a related field is preferred.
Experience:
- At least 5 years of experience in hotel operations, provisioning, inventory management, or a similar field within the hospitality or cruise industry.
- Proven leadership skills with experience managing a team, including training and development.
Skills & Competencies:
- Expertise in Inventory Management & Control.
- Strong understanding of luxury hospitality standards, particularly in the cruise industry or hotel.
- Ability to collaborate with the Supply Chain, Finance and Demand Planning Teams
- Strong understanding of Cost Control & Budgeting.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent communication skills, both verbal and written, in English.
- Ability to work collaboratively with cross-functional teams.
- Demonstrated ability to handle multiple tasks efficiently and prioritize effectively.
- Familiarity with inventory management systems and supply chain operations. (MXP, Crunchtime, Fidelio)
Physical Demands & Travel
Physical Demands:
For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.
Must maintain physical fitness to perform tasks associated with job.
Must maintain physical fitness to perform tasks associated with job.
