Case Manager Operations Coordinator presso Youth and Family Advocates

Description

We tackle some of the world's toughest problems. Our employees are an incredible group of compassionate, committed individuals, drawn by the opportunity to make a difference. Year over year, our employees report they are proud to work here and are willing to go above and beyond in service of our mission to create a safe, nurturing environment for children. 

Youth and Family Alternatives, Inc. (YFA) was founded in 1970. Our purpose and role are to serve children and families in crisis, providing programs that encourage healing, restoration, and success for those we serve. This is why “Family” is our middle name! Our hardworking 350+ team members work in partnership with communities and families, providing a full range of services across the state of Florida. 

No matter the role, we believe every team member at YFA has a critical role in supporting our children and our communities and we constantly strive to ensure a positive, purpose-driven, dynamic work environment for you to learn, grow and meet your fullest potential.  

Put your talents to use in a culture of care where you can make the world a better place.

POSITION SUMMARY: This position coordinates participation in Case Conference Staffing's and is responsible for case acceptance, permanency, reunification and CFOP-175-72 staffing; broadly oversees employee certification; mentor and coach new employees for a limited amount of time following Pre-Service training; conduct file reviews as required; and regularly evaluate the quality and quantity of FSFN documentation.

WHAT YOU WILL DO:

• Carry a small and restricted caseload.

• Oversee employee completion of the State Child Welfare Certification and recertification process.

• Act as a mentor and coach to new staff coming out of PDC training for a minimum of 30 days to ensure that new staff are oriented effectively to the responsibilities of their job. May include accompanying new staff on home visitation or to court to evaluate skill level.

• Provide evaluative feedback outlining strengthens and opportunities for improvement to trainees during the first 30 days and to the trainee’s supervisor after 30 days to assess their ability to move forward with a caseload.

• Conduct specific case file reviews based on worker performance or high profile/problematic cases at the direction of the Vice President.

• Produce FSFN reports daily/weekly to monitor contractual compliance with both quality and quantity of case note entries and regularly communicate findings to the Vice President and Supervisors.

• Assist with integrating of Family Team Conferencing as the preferred method of engaging families. Acquire formal training in Family Team Conferencing.

• Help coordinate and mediate difficult placements with care management staff and providers.

• Conduct the Permanency staffing process including reunification staffing, high end placement staffing, CFOP 175-72 staffing and other staffing as required and make appropriate recommendations.

• Responsible to construct comprehensive and detailed case staffing reports accurately portraying the results of the staffing.

• Identify and coordinates needed trainings and staff development opportunities for case managers and case manager supervisors in conjunction with the Vice President.

• Participates in quality assurance and internal peer review process for CBC as required.

• Works within the philosophy and function of CBC and YFA.

• Submit all required reports, hard copy and electronic, in a timely manner, as established by the VP, CBC and program guidelines.

• Performs other related duties as required and assigned.

• Trained and authorized to access protected health information.

• Other duties as assigned by supervisor or leadership.

Requirements

WHAT YOU NEED:

Education & Experience: BS/BA in related Human Services field (preferred); Social Science or related field (preferred); CM Certification required. Five (5) years' experience in Human Services, working with children and Families. Completion of State Child Protection Certification Program.

WHAT’S IN IT FOR YOU?

At YFA, we are as dedicated to our team members as we are to our mission! YFA provides:

· 13 Days of PTO, Incrementally Increasing Annually

· 13 Paid Holidays

· 5 Days Parental Leave

· Medical, Dental, and Vision Insurance

· Short-Term Disability and Long-Term Disability

· Supplemental Accident, Critical Illness, and Hospital Indemnity Insurance

· Paid Life Insurance

· Legal Services

· ID Monitoring

· Pet Insurance

· Employee Assistance Program

· Tuition Reimbursement

· Immediate eligibility for 403b Savings Plan with match after 12 months

· Continuous training and professional development opportunities

And of course, an opportunity to make the world a better place!

Youth and Family Advocates is committed to fostering a trauma informed workplace culture, to include a commitment to ensuring that employees interact with children, families, and each other in ways that promote healing, resiliency, and responsiveness to the impact of trauma in the lives of individuals.

Youth and Family Advocates is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local laws. We adhere to the principles of affirmative action and strictly prohibit any form of discrimination or harassment based on these protected characteristics.

Youth and Family Advocates comply with applicable federal, state, and local laws governing nondiscrimination in employment. This commitment extends to all aspects of employment, including recruitment, selection, promotion, transfer, training, working conditions, compensation, benefits, and other privileges of employment.

Youth and Family Advocates are committed to promoting a healthy and safe work environment, which is why we always maintain a smoke-free workplace. All forms of tobacco or vaping products of any kind at any time on our premises. Smoking is prohibited in all indoor areas, as well as outdoor spaces. Individuals must leave our campus, which includes our parking lots and other public areas, to smoke, vape, or use smokeless tobacco.